group use - Kayako

craighome · **group use -** 07-12-2006, 12:07 AM

Hi,

I have set up two users (say user1 and user2) in the same "group1" and wish each user to be able to submit tickets (that works) but also to see/edit/update any tickets already submitted by that particular group

At the moment, if user1 submits a ticket, user2 cannot see the ticket - is there a way round this as this is the functionality we require?

New user trying to evaluate trial would appreciate someones help on this

Thanks

Craig

Giray · 07-12-2006, 03:30 AM

Make them into "managers" not "users".

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Giray Offline Member Posts: 96 Join Date: Nov 2004 Location: France/Switzerland	07-12-2006, 03:30 AM Make them into "managers" not "users". Using K-3.20.02 (zend) == Messages must cause change. \| Stop AIDS. Make the Promise! \| Fair trade photographs.