Grouping of posts in tickets

[pnadhani]

The responses to a ticket (in client staff interface) are listed first by staff's replies and then all user's replies. Is there a setting to see the posts of a ticket in exact chronological order like staff's, user's, staff's, user's etc., without first grouping all of staff's replies and then user's replies?

[craigbrass]

The only way to do it is either newest replies first or oldest replies first as set inside Admin CP -> Settings -> Tickets. Your suggestion might make a good feature for the future, though. I can see that being handy in a number of circumstances.

[compelson]

any news regarding this feature?

or is it doable by altering ticket view template?

[compelson]

Originally Posted by compelson

any news regarding this feature?

or is it doable by altering ticket view template?

i've been recently doing some research on sourcecode (see my other posts), and found that this can be achieved by changing one line in modules\tickets\functions_ticketmain.php (change is bolded, on my version it's inside fuction getTicketPosts on line 520 )

change

$dbCore->query("SELECT * FROM `". TABLE_PREFIX ."ticketposts` WHERE `ticketid` = '". intval($_ticket["ticketid"]) ."' ORDER BY `ticketpostid` ".iif($order=="asc", "ASC", "DESC"). iif($limit&&$limit!=-1, " LIMIT ". intval($offset) .",". intval($limit)) .";");

to

$dbCore->query("SELECT * FROM `". TABLE_PREFIX ."ticketposts` WHERE `ticketid` = '". intval($_ticket["ticketid"]) ."' ORDER BY `dateline` ".iif($order=="asc", "ASC", "DESC"). iif($limit&&$limit!=-1, " LIMIT ". intval($offset) .",". intval($limit)) .";");

yes, i know it's little code hack, but for me it's most important to have ticket posts in chronological order. if they ever decide to include option to change ticket grouping in future, i will gladly switch to new version, without hacking it