Guest user is added as reg'd user... - Kayako

Rick Vestal · **Guest user is added as reg'd user... -** 22-08-2006, 03:51 PM

... and I don't want it that way. To be specific, a ticket entered from the support side automatically enters the users information and creates a new registered user. This is bad as when the auto-reply email is sent with the link for the user to track the ticket, they can't login because no password is set for these "auto-users"

How do I turn this off?

**Digital Mayhem** · 22-08-2006, 03:57 PM

currently there is no way to turn it off... But when it automaticly inserts them it should also automaticly generate a password for that user.

Rick Vestal · 22-08-2006, 05:33 PM

Well that would be OK except that the end user has no way of knowing what that password is? So when they go to the link provided in the email, they're presented with an error stating they don't have permission to view that page.

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Digital Mayhem Offline Community Moderator Posts: 793 Join Date: May 2005 Location: Henderson, Nevada	22-08-2006, 03:57 PM currently there is no way to turn it off... But when it automaticly inserts them it should also automaticly generate a password for that user. Steve Digital Mayhem, Inc. AIM: Steve.Lawrence@Digital-Mayhem.com MSN: Steve.Lawrence@Digital-Mayhem.com GTALK: Steve.Lawrence@Digital-Mayhem.com YAHOO: DigitalMayhem_Steve SKYPE: DigitalMayhem_Steve I'm Important Posting & You

Rick Vestal Offline New Member Posts: 5 Join Date: Jun 2006	22-08-2006, 05:33 PM Well that would be OK except that the end user has no way of knowing what that password is? So when they go to the link provided in the email, they're presented with an error stating they don't have permission to view that page.