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SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
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(#1)
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| Member Posts: 461 Join Date: Mar 2008 SupportSuite Owned License | GZIP Compression Level in settings simple Q -
24-04-2008, 07:23 AM
about GZIP Compression Level in settings to make my support load faster I choose the highest 9 is that OK? |
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(#2)
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| Senior Member  Posts: 3,269 Join Date: Aug 2006 Location: Mumbai, India SupportSuite Owned License |
24-04-2008, 07:36 AM
Higher compression level consumes more server resources as suggested in the Kayako Admin CP although it will work much faster. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/ |
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(#3)
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| Operations Manager  |
24-04-2008, 08:23 AM
This is not the case - setting the compression level to something high will slow down the loading of pages when the server is under load, as it won't be able to perform the intensive compression 'in time'. I recommend leaving it at default, or at the most +1 above the default, especially if you share a web server. -------------------------------------------------------------------
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Kayako provides online help desk software and support solutions; enabling companies to improve their support and reduce costs.
Our three main products include: SupportSuite, eSupport and LiveResponse
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