Handling Mass Mailers

[NickMPN]

I am having a problem handling emails that come from sources where there are multiple "un-disclosed" recipients. Basically my headers look like this:

Return-Path: <sender@server.com>
Delivered-To: me@myserver.com
Received: (qmail 32147 invoked by uid 508); 4 Sep 2006 14:54:23 -0000
Delivered-To: myserver.com-news@myserver.com
Received: (qmail 32141 invoked by uid 510); 4 Sep 2006 14:54:23 -0000
Received: from sender@server.com by mail.mymailserver.com by uid 508 with qmail-scanner-1.20 
 (clamuko: 0.65. spamassassin: 2.61.  Clear:RC:1(xxx.xxx.xxx.xxx):. 
 Processed in 0.149872 secs); 04 Sep 2006 14:54:23 -0000
Received: from unknown (HELO w1.ms.priv) (xxx.xxx.xxx.xxx)
  by mail.mymailserver.com with SMTP; 4 Sep 2006 14:54:22 -0000
Received: from proxy.com (unknown.proxy.com [xxx.xxx.xxx.xxx] (may be forged))
        by w1,ms.priv (8.13.0/8.13.0) with ESMTP id k84DmfFs020516;
        Mon, 4 Sep 2006 07:48:41 -0600 (CST)
Received: from [xxx.xxx.xxx.xxx] (helo=mail.server.com)
        by proxy.com with esmtp (Exim 4.50 (FreeBSD))
        id 1GKEy0-0002qI-26; Mon, 04 Sep 2006 13:58:24 +0000
Received: from [xxx.xxx.xxx.xxx] (account sender@server.com)
  by mail.server.com (CommuniGate Pro IMAP 4.3.7)
  with XMIT id 13122431; Mon, 04 Sep 2006 15:48:00 +0200
Subject: XYZ Newsletter
Date: Mon, 04 Sep 2006 15:47:55 +0200
Message-Id: <421d76df65225e44afca733798da00f2@server.com>
MIME-Version: 1.0
Thread-Topic: XYZ Newsletter
Priority: Urgent
Importance: high
X-MSMail-Priority: high
X-Priority: 1
Sensitivity: Normal
Thread-Index: AcbML6FwlDnSkH6NR2C5vKul7DA42ABmT7EQAIy+TlAAAeifUAAI8Qsw
From: "Sender" <sender@server.com>
X-Mailer: CommuniGate Pro MAPI Connector 1.1.22
Content-Type: multipart/mixed;
        boundary="----_=_NextPart_30191_00031107.00003430"

Now I cannot use the sender because there are different senders at different times. I cannot use subject because the subject changes.

I have the server setup with Pipe. However all mails are routed through my mail server first. So it goes to mail.mymailserver.com then it's forwarded to several e-mails including to news@w1.ms.priv (which is the ticket system).

When it arrives it just says in the parser log:

Result: No Assigned Queues Found for Mail Recipients

However I have setup the news@ e-mail and a department and "Mail Queue" for it. Anyone have any suggestions? The mail rule in Kayako was setup as "pre-parse" so today I changed it to Post Parse to see if it helps.

I also had the same problem with another queue where the mails were directly addressed to the address, I got around it by doing a Post Parse on the "sender name / email"

[snnowwy]

Bump.
I'm interested in this also.

S.

[NickMPN]

Snnowwy I had to do a work around but in the end it was fine. I just used a mail like news@xyz.com and instructed all my newsletters to be sent there. So basically I created a new queue and made a forwarder to that news email and seems to be fine now. I think I had to make a few post-parse filters to make sure it was routed correctly but at least the mail system detected it and would create a ticket which I couldn't get past before.

[snnowwy]

Thanks,
S.