Help!! - Kayako

crux · **Help!! -** 19-06-2007, 06:42 PM

I have added the code to my site generated in the staff cp, but when I am using livesupport and I have a friend go to the site, it doesnt show any visitors? What is wrong

craigbrass · 19-06-2007, 07:58 PM

Weird. What is the URL of your site and I'll take a look.

supportskins · 19-06-2007, 10:30 PM

When you use the code does the LiveSupport image/text show up on the URL?

crux · 20-06-2007, 01:20 AM

Script Generated:

Code:

<!-- Begin SupportSuite Javascript Code -->
<script language="javascript" src="http://www.site.com/support/visitor/index.php?_m=livesupport&_a=htmlcode&nolink=1&departmentid=0"></script>
<!-- End SupportSuite Javascript Code -->

craigbrass · 20-06-2007, 09:22 AM

I think he is pointing out that the visitors are not showing inside his WinApp. Could be wrong though.

crux · 20-06-2007, 12:14 PM

Yea, when people visit my site, i done see them in winapp

craigbrass · 20-06-2007, 12:42 PM

Whats your site URL?

craigbrass · 20-06-2007, 08:32 PM

Yes. I need the URL really so I can see if anything is obviously wrong.

**bear** · 20-06-2007, 08:36 PM

Thread cleaned. Either provide the URL so it can be viewed, or submit a helpdesk ticket.

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crux Offline New Member Posts: 3 Join Date: Jun 2007	Help!! - 19-06-2007, 06:42 PM I have added the code to my site generated in the staff cp, but when I am using livesupport and I have a friend go to the site, it doesnt show any visitors? What is wrong

craigbrass Offline Senior Member Posts: 5,922 Join Date: Jun 2005 Location: Cumbria, UK	19-06-2007, 07:58 PM Weird. What is the URL of your site and I'll take a look. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

supportskins Offline Senior Member Posts: 3,956 Join Date: Aug 2006 Location: Mumbai, India	19-06-2007, 10:30 PM When you use the code does the LiveSupport image/text show up on the URL? Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

craigbrass Offline Senior Member Posts: 5,922 Join Date: Jun 2005 Location: Cumbria, UK	20-06-2007, 09:22 AM I think he is pointing out that the visitors are not showing inside his WinApp. Could be wrong though. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

crux Offline New Member Posts: 3 Join Date: Jun 2007	20-06-2007, 12:14 PM Yea, when people visit my site, i done see them in winapp

craigbrass Offline Senior Member Posts: 5,922 Join Date: Jun 2005 Location: Cumbria, UK	20-06-2007, 12:42 PM Whats your site URL? Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

craigbrass Offline Senior Member Posts: 5,922 Join Date: Jun 2005 Location: Cumbria, UK	20-06-2007, 08:32 PM Yes. I need the URL really so I can see if anything is obviously wrong. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

bear Offline Community Moderator Posts: 674 Join Date: Jan 2005	20-06-2007, 08:36 PM Thread cleaned. Either provide the URL so it can be viewed, or submit a helpdesk ticket. ...read me...