Help: Blocked By Flash banner?

[AllureHost]

Hi all, I am using the latest version of Kayako SupportSuite, for some reason my flash banner blocks the Proactive chat popup that shows that a representative wishes to chat with you. I was wondering is this a problem with Kayako or with my Flash? If anyone can tell me how to fix this, please let me know.

[Varun Shoor]

Its with Flash, someone else reported this but so far I havent figured it out yet. Are you able to add z-index to the flash banner via CSS?

Regards,

Varun Shoor

[HORTENSE]

I havent seen this yet, but the way I get elements on top of a flash movie is by defining it as follows:

<object data="http://www.example.com/_flash/header.swf" type="application/x-shockwave-flash" width="800" height="95" id="head" >
<param name="wmode" value="transparent" />
<param name="movie" value="http://www.example.com/_flash/header.swf" />
<img src="../_img/body/space.gif" width="800" height="95" />
</object>

as opposed to

<object classid="clsid27CDB6E-AE6D-11cf-96B8-444553540000" codebase="http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab#version=7,0,19,0" width="800" height="95">
<param name="movie" value="../_flash/header.swf" />
<param name="quality" value="high" />
<embed src="../_flash/header.swf" quality="high" pluginspage="http://www.macromedia.com/go/getflashplayer" type="application/x-shockwave-flash" width="800" height="95"></embed>
</object>

i'm not an expert at web design, but my guess is that it has to do with the object being embedded.

[njean]

Hello,

unfortunately we have the same problem. Do you knwo if it's possible just to lower by 100/200 pixels the proactive chat request window?

Bye.