Help with custom field. - Kayako

SmartOption · **Help with custom field. -** 06-09-2006, 03:16 PM

Hi all.

I am trying to insert a custom field for when i reply to a ticket. I can see how to set custom field in new staff tickets but i would like my custom field to appear when i reply to a ticket. I would like to send a royal mail tracking number in my reply. Is this possible? and can anyone point me in the right direction?

Many thanks

James

supportskins · 07-09-2006, 07:55 AM

Hi James,
This is not possible in the existing version. I believe this has been submitted as a feature request at http://bugs.kayako.net/

SmartOption · 30-09-2006, 12:02 AM

Quote:

Originally Posted by supportskins

Hi James,
This is not possible in the existing version. I believe this has been submitted as a feature request at http://bugs.kayako.net/

Ok, no probs, thanks for the reply.

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supportskins Offline Senior Member Posts: 3,956 Join Date: Aug 2006 Location: Mumbai, India	07-09-2006, 07:55 AM Hi James, This is not possible in the existing version. I believe this has been submitted as a feature request at http://bugs.kayako.net/ Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/