Help Docs / Getting Started

[websapien]

Hi,

I just got support suite installed but I'm not sure where to start.


Where is the manual? Is there a walkthrough or gettting started guide somewhere?


thanks,
Scott

[hlavacian]

Hi,

you can download an installation manual at:

http://manual.kayako.net

Greets

Ian

[websapien]

Originally Posted by hlavacian

Hi,

you can download an installation manual at:

http://manual.kayako.net

Greets

Ian

As I mentioned, I've got it installed already, I need to learn how to use it. Once it is installed how do I configure it?

thanks

[hlavacian]

OK sorry my fault,

i think you have to figure it out
For my installation/configuration the forum was the best manual.

Just ask here your questions.

If you find something, just let me know it.

Greets

[Raghav Arora]

Hi,
We are working on the manual and it will be updated soon. Please open the support ticket at support@kayako.com if you have any issues.

Regards,

Raghav Arora

[websapien]

Originally Posted by Raghav [K]

Hi,
We are working on the manual and it will be updated soon. Please open the support ticket at support@kayako.com if you have any issues.

Regards,

Raghav Arora

My issue is where do I start. Do I add groups, email piping, etc.

Can anybody give me an idea to do a,b,c,d, to save wandering around?

thanks in advance.

[Hawkwing]

I'm looking for the exact same thing. looking forward to a new manual soon. perhaps before summer because as things look now I have to have e-support work for aprox. 25 staff and worst (or best) case 11000 users.