Help, I install .027 version No Live Responce now

uglhost · **Help, I install .027 version No Live Responce now -** 08-12-2005, 01:24 AM

I upgraded to the latest build. now my Live responce don't work right.
When a chat comes in, I can pick it up, I can type in the bax but I get.

Could not deliver chat message. Your chat session has either ended or expired

On the other end they get what I typed, when they type back I get nothing..

Please Help. I have clients wanting live support and I can not give it to them

uglhost · 08-12-2005, 02:50 PM

Is there any help for this problem?

Neil-UKWSD · 08-12-2005, 04:16 PM

Hi,

The forums are client > client support, I've not had this problem so am unable to offer any advice as to the cause of the problem.

You would be best opening a ticket to Kayako providing enough details and login information for them to be able to look at the problem.

uglhost · 08-12-2005, 04:31 PM

What do I need to do to Get support or help around here?

Ryan Lederman · 08-12-2005, 10:48 PM

Hi uglhost,

Apologies for the delayed response. We're very busy around here and have way too many support tickets to handle and not enough time.

Can you please explain the problem(s) you're experiencing so we can get them solved for you?

Regards,

uglhost · 09-12-2005, 01:51 PM

When I client request a chat, I can type to them and they see why i Typed but on my end I get a error "Could not deliver chat message. Your chat session has either ended or expired" when they try to tpye to be I see nothing, and there is no error on there end.

Ryan Lederman · 09-12-2005, 03:47 PM

uglhost,

Please open a support Ticket for this issue.

Regards,

uglhost · 09-12-2005, 05:46 PM

I did put a ticket in, its bean there for 2 days now. I even updated the Live responce with the new version you posted in the foums and I get the same thing.

uglhost · 10-12-2005, 06:40 PM

This is starting to suck, I pay for a program I can't even use. I have a support Ticket in, A forum post and still having problems with no help in site.

uglhost · 12-12-2005, 07:45 PM

Boy What bad support this support system has, I'm paying for somthing I can't use it seems like. Still the live responce system is not working. I have no clue what to do at this point. I have a support ticket in. and I have not had a responce on the ticket for 3 day now.
What is going on here, Are we paying to Beta test a product?

Neil-UKWSD · 12-12-2005, 08:15 PM

Hi,

What is your ticket ID?

ehoffman · 12-12-2005, 08:28 PM

mine never works either, and I keep getting ignored. I can't see what the customer says either. I am on latest .28 build. I have posted in these forums multiple times, making sure this issue gets tossed in with other LiveResponse issues so they know about it.

uglhost · 12-12-2005, 09:40 PM

Ticket ID: QCO-227006
that is my Ticket number. this has been going on since I installed .27
Will this ever get fixed?

uglhost · 13-12-2005, 03:56 AM

I am Still waiting, and Waiting

Neil-UKWSD · 13-12-2005, 09:25 AM

Hi,

I have passed your ticket info on to Varun to take a look for you.

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uglhost Offline New Member Posts: 22 Join Date: Dec 2005	08-12-2005, 02:50 PM Is there any help for this problem?

uglhost Offline New Member Posts: 22 Join Date: Dec 2005	08-12-2005, 04:31 PM What do I need to do to Get support or help around here?

uglhost Offline New Member Posts: 22 Join Date: Dec 2005	09-12-2005, 01:51 PM When I client request a chat, I can type to them and they see why i Typed but on my end I get a error "Could not deliver chat message. Your chat session has either ended or expired" when they try to tpye to be I see nothing, and there is no error on there end.

Ryan Lederman Offline Chief Operating Officer Posts: 855 Join Date: May 2005 Location: Boise, Idaho	09-12-2005, 03:47 PM uglhost, Please open a support Ticket for this issue. Regards, Ryan Lederman (ryan.lederman ]at[ kayako.com) ------------------------------------------------------------------- New to the forum? New user's guide here. Submit a bug report here. Submit support tickets via the members area. Submit sales queries either via live chat or via e-mail.

uglhost Offline New Member Posts: 22 Join Date: Dec 2005	09-12-2005, 05:46 PM I did put a ticket in, its bean there for 2 days now. I even updated the Live responce with the new version you posted in the foums and I get the same thing.

uglhost Offline New Member Posts: 22 Join Date: Dec 2005	10-12-2005, 06:40 PM This is starting to suck, I pay for a program I can't even use. I have a support Ticket in, A forum post and still having problems with no help in site.

uglhost Offline New Member Posts: 22 Join Date: Dec 2005	12-12-2005, 07:45 PM Boy What bad support this support system has, I'm paying for somthing I can't use it seems like. Still the live responce system is not working. I have no clue what to do at this point. I have a support ticket in. and I have not had a responce on the ticket for 3 day now. What is going on here, Are we paying to Beta test a product?

Neil-UKWSD Offline Member Posts: 868 Join Date: Jun 2003 Location: United Kingdom	12-12-2005, 08:15 PM Hi, What is your ticket ID? Neil Wood \| UK Web.Solutions Direct Ltd UK cPanel/WHM hosting accounts http://ukwebsolutionsdirect.co.uk

ehoffman Offline Member Posts: 199 Join Date: Dec 2005	12-12-2005, 08:28 PM mine never works either, and I keep getting ignored. I can't see what the customer says either. I am on latest .28 build. I have posted in these forums multiple times, making sure this issue gets tossed in with other LiveResponse issues so they know about it.

uglhost Offline New Member Posts: 22 Join Date: Dec 2005	12-12-2005, 09:40 PM Ticket ID: QCO-227006 that is my Ticket number. this has been going on since I installed .27 Will this ever get fixed?

uglhost Offline New Member Posts: 22 Join Date: Dec 2005	13-12-2005, 03:56 AM I am Still waiting, and Waiting

Neil-UKWSD Offline Member Posts: 868 Join Date: Jun 2003 Location: United Kingdom	13-12-2005, 09:25 AM Hi, I have passed your ticket info on to Varun to take a look for you. Neil Wood \| UK Web.Solutions Direct Ltd UK cPanel/WHM hosting accounts http://ukwebsolutionsdirect.co.uk