help needed with displaying Number of Chats in Queue to Visitor

ppc

I turned on this feature, however, it does not show the queue to the visitor, am i missing something here, should it not just show in the chat dialog box when its waiting for a rep to anwser?

Thanks for anyones help..

ppc

**Digital Mayhem** · 28-07-2006, 02:40 AM

hmm odd where do you see this feature I wanna try to turn it on on mine.

ppc · 28-07-2006, 02:44 AM

go to the supportsuite admin, then go to settings than to live support, if you scroll down under visitor and chat settings there is an option:

Display Number of Chats in Queue to Visitor?
Toggle whether the Client should see the Number of other Chats ahead in queue.

Thanks for your help.

ppc · 31-07-2006, 12:17 AM

ideas anyone?

**Digital Mayhem** · 31-07-2006, 12:23 AM

oh okay nevermind mine is already turned on...

ppc · 31-07-2006, 12:32 AM

so im guessing it works for you?

ppc · 06-08-2006, 07:02 AM

any ideas anyone?

ppc · 26-08-2006, 04:59 PM

im guessing there is no solution at this time to this, can an admin take a look at this?

ppc · 16-09-2006, 11:04 PM

admin?

ppc · 21-11-2006, 11:59 PM

is this not a major issue?

netFusion · 10:40 AM

Seconded. There is no indication of the number of requests in queue on the Client chat window when that setting is enabled on my system either.

Racked Hosting · 22-11-2006, 07:45 AM

Well mine does show number of chats in queue. And I have seen other other LiveSupport based support desks showing that as well.

netFusion · 22-11-2006, 08:00 AM

Quote:

Originally Posted by Racked Hosting

Well mine does show number of chats in queue. And I have seen other other LiveSupport based support desks showing that as well.

Interesting. Maybe I'm missing it. I have three chat requests pending right now from different workstations. Where does it show the number of clients in queue ahead of me?

Racked Hosting · 22-11-2006, 10:28 AM

Ok, I did some testing with it. It does show when there are others in queue "Waiting for an operator".

I have attached the image:

netFusion · 22-11-2006, 10:39 AM

Quote:

Originally Posted by Racked Hosting

Ok, I did some testing with it. It does show when there are others in queue "Waiting for an operator".

I have attached the image:

Very interesting indeed. Thanks for the screen shot showing where it is supposed to be. It appears that it works sometimes and not others. Will have to do some more investigation...

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

ppc Offline Member Posts: 51 Join Date: Jun 2006	help needed with displaying Number of Chats in Queue to Visitor - 28-07-2006, 01:35 AM I turned on this feature, however, it does not show the queue to the visitor, am i missing something here, should it not just show in the chat dialog box when its waiting for a rep to anwser? Thanks for anyones help.. ppc

Digital Mayhem Offline Community Moderator Posts: 887 Join Date: May 2005 Location: Henderson, Nevada	28-07-2006, 02:40 AM hmm odd where do you see this feature I wanna try to turn it on on mine. Steve Digital Mayhem, Inc. AIM: Steve.Lawrence@Digital-Mayhem.com MSN: Steve.Lawrence@Digital-Mayhem.com GTALK: Steve.Lawrence@Digital-Mayhem.com YAHOO: DigitalMayhem_Steve SKYPE: DigitalMayhem_Steve I'm Important Posting & You

ppc Offline Member Posts: 51 Join Date: Jun 2006	28-07-2006, 02:44 AM go to the supportsuite admin, then go to settings than to live support, if you scroll down under visitor and chat settings there is an option: Display Number of Chats in Queue to Visitor? Toggle whether the Client should see the Number of other Chats ahead in queue. Thanks for your help.

ppc Offline Member Posts: 51 Join Date: Jun 2006	31-07-2006, 12:17 AM ideas anyone?

Digital Mayhem Offline Community Moderator Posts: 887 Join Date: May 2005 Location: Henderson, Nevada	31-07-2006, 12:23 AM oh okay nevermind mine is already turned on... Steve Digital Mayhem, Inc. AIM: Steve.Lawrence@Digital-Mayhem.com MSN: Steve.Lawrence@Digital-Mayhem.com GTALK: Steve.Lawrence@Digital-Mayhem.com YAHOO: DigitalMayhem_Steve SKYPE: DigitalMayhem_Steve I'm Important Posting & You

ppc Offline Member Posts: 51 Join Date: Jun 2006	31-07-2006, 12:32 AM so im guessing it works for you?

ppc Offline Member Posts: 51 Join Date: Jun 2006	06-08-2006, 07:02 AM any ideas anyone?

ppc Offline Member Posts: 51 Join Date: Jun 2006	26-08-2006, 04:59 PM im guessing there is no solution at this time to this, can an admin take a look at this?

ppc Offline Member Posts: 51 Join Date: Jun 2006	16-09-2006, 11:04 PM admin?

ppc Offline Member Posts: 51 Join Date: Jun 2006	21-11-2006, 11:59 PM is this not a major issue?

Racked Hosting Offline Member Posts: 353 Join Date: Mar 2006 Location: Manipal	22-11-2006, 07:45 AM Well mine does show number of chats in queue. And I have seen other other LiveSupport based support desks showing that as well. Swaroop Hegde Director, Racked Hosting LLC

Racked Hosting Offline Member Posts: 353 Join Date: Mar 2006 Location: Manipal	22-11-2006, 10:28 AM Ok, I did some testing with it. It does show when there are others in queue "Waiting for an operator". I have attached the image: Swaroop Hegde Director, Racked Hosting LLC