help ! ! ! ticket view in user groups

R Roobol · **help ! ! ! ticket view in user groups -** 04-01-2007, 11:02 AM

hi there,

Our company has been using Support Suite for half a year now. I'm the one who takes care about it. First, I must say I really like Support Suite. But there's still one thing I haven't found out yet.

One of our customers wants to register a few colleagues of his company and wants to be able to view their tickets. I already know I can place them in the same user group, I already did that.

But what do I need to do to give him the abillity to view the tickets posted by his colleagues?

I would be more than glad if someone could tell me how!!!

kind regards,

Remco
The Netherlands

jpuff · 04-01-2007, 01:00 PM

Through the staff CP, go to Users->the name of the customer->then set User Type to manager. That will let your customer view all tickets created in the user group.

R Roobol · 04-01-2007, 03:09 PM

Jpuff,

Thanks for your reaction!
I've been searching my ?ss off for that option.

kind regards,

Remco
The Netherlands

atDev · 13-01-2007, 07:23 AM

Quote:

Through the staff CP, go to Users->the name of the customer->then set User Type to manager. That will let your customer view all tickets created in the user group.

Is there then a way to restrict the managers view to only a certain department?

We are wanting to create a bug department and let all users view all tickets from this department so it will act as a bugtracker.

jpuff · 15-01-2007, 12:59 PM

I don't believe so

. We've been looking at the same thing for a few of our clients, but it looks like it's all or nothing.

***Varun Shoor*** · 16-01-2007, 07:09 AM

What kind of restrictions are you guys looking for users classified as Managers? Just departments or do you prefer more flexibility to span priorities, status etc?

Regards,

Varun Shoor

atDev · 17-01-2007, 08:23 PM

Hello,

Well its almost as if we need to set viewing permissions on a department rather than by user. Because we want to create a "public" department where all users can view the tickets but not edit them.

The overall objective is to have users submit bugs (for a software product) and then other users can view the list of already submitted bugs so duplicates are not submitted.

***Varun Shoor*** · 18-01-2007, 07:03 PM

Interesting, It is definately not possible with the current set of permissions and will require some thorough revamping of the codebase.

We will table it for discussion for the next stable build (Not the one about to be released in a week or two).

Regards,

Varun Shoor

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jpuff Offline Member Posts: 77 Join Date: Aug 2006	04-01-2007, 01:00 PM Through the staff CP, go to Users->the name of the customer->then set User Type to manager. That will let your customer view all tickets created in the user group.

R Roobol Offline New Member Posts: 9 Join Date: Sep 2006	04-01-2007, 03:09 PM Jpuff, Thanks for your reaction! I've been searching my ?ss off for that option. kind regards, Remco The Netherlands

jpuff Offline Member Posts: 77 Join Date: Aug 2006	15-01-2007, 12:59 PM I don't believe so . We've been looking at the same thing for a few of our clients, but it looks like it's all or nothing.