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SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
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(#1)
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| New Member Posts: 19 Join Date: Feb 2006 |  Hiding Ticket Reports for Some Staff Members? -
21-02-2006, 01:42 AM
Hello, Does anybody know how to hide Reports from some staff members? The problem is that I don't want to some staff members to see how well others perform. This is private information. For example, I don't want them to see how many tickets I processed. Currently, there's no way to exclude it. Also, for some reason even if a staff member is assigned to only a few departments, he can see them all when generating reports or replying to tickets (in the list menu). This is also not very "private". Please, could anybody help me with these? |
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(#2)
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| New Member Posts: 19 Join Date: Feb 2006 |
21-02-2006, 02:53 PM
Anybody? Please? |
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(#3)
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| Member  Posts: 100 Join Date: Sep 2005 Location: Earth Most Of The Time |
21-02-2006, 03:38 PM
Currently there is no way to currently do this.. |
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| hiding, members, reports, staff, ticket |
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