Hitting Back Space on Live Chat...

Derek · **Hitting Back Space on Live Chat... -** 31-08-2009, 05:26 AM

Hi Kayako,

We have a slight problem , when our clients join a live chat and they hit back space it exits the chat and refreshing making them rejoin.

Any fix for this ?

craigbrass · 31-08-2009, 07:43 AM

Is it happening for ALL clients or just some? What browser are they using?

Derek · 31-08-2009, 09:33 AM

Quote:

Originally Posted by craigbrass

Is it happening for ALL clients or just some? What browser are they using?

I am not sure if it's all clients as I will only know if they hit backspace but I can tell you alot of it happens too. I know for a fact it happens with Safari but also could be with other browsers.

craigbrass · 01:42 PM

I suppose you could tell them to stop being Apple Fanboys

Anyway, if you can nail down it to being a browser or something more specific, that would help. I'll test it on the test Mac I have at the office when I am in tomorrow, though.

fazewire · 01-09-2009, 12:09 AM

It happens when you click in the chat area, anywhere outside of the text box. Backspace = the back button = go back one page = re-join chat.

craigbrass · 01-09-2009, 08:04 AM

Oh. There is nothing you can do about that. It is standard browser behaviour.

John Haugeland · 01-09-2009, 08:11 PM

That's actually very reparable.

Please open a support ticket, so that it gets back to the developer staff.

JLHC · 02-09-2009, 09:16 AM

Quote:

Originally Posted by John Haugeland

That's actually very reparable.

Please open a support ticket, so that it gets back to the developer staff.

Great to hear that.

Have been facing this for some time now.

rickhall · 07-10-2009, 01:42 PM

Sorry to dig up an old thread, but is there any update to this?

**Jamie Edwards** · 11:57 AM

I am not sure on the status myself, but I'll check for you

Derek · 11-10-2009, 08:37 PM

Quote:

Originally Posted by craigbrass

Oh. There is nothing you can do about that. It is standard browser behaviour.

Nah it isn't a standard browser behaviour as it only happens in safari.

Also is there any quick fix you guys can put out ?

**SteveLV702** · 11-10-2009, 09:13 PM

weird cause I've had this problem in IE, Firefox, Safari, Opera, Chrome and on a bunch of sites ill go to click a form field and hit the backspace to delete something in this field but didn't actually click on the field and next thing you know I am on the previous page...

So don't think really this has anything to do with Kayako.

Derek · 11-02-2010, 10:58 AM

Quote:

Originally Posted by SteveLV702

weird cause I've had this problem in IE, Firefox, Safari, Opera, Chrome and on a bunch of sites ill go to click a form field and hit the backspace to delete something in this field but didn't actually click on the field and next thing you know I am on the previous page...

So don't think really this has anything to do with Kayako.

Yes it does and it seems it's an issue with google chrome. Was this fixed in 3.7 ?

Derek · 11:57 AM

Quote:

Originally Posted by Jamie Edwards

I am not sure on the status myself, but I'll check for you

Any status update

**Jamie Edwards** · 11-02-2010, 11:57 AM

Derek,

Did you open a support ticket? I was never able to find it.

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Derek Offline Member Posts: 41 Join Date: Aug 2008	Hitting Back Space on Live Chat... - 31-08-2009, 05:26 AM Hi Kayako, We have a slight problem , when our clients join a live chat and they hit back space it exits the chat and refreshing making them rejoin. Any fix for this ?

craigbrass Offline Senior Member Posts: 7,902 Join Date: Jun 2005 Location: Cumbria, UK	31-08-2009, 07:43 AM Is it happening for ALL clients or just some? What browser are they using? Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Click here for Kayako Software Development My Addons: BlackBerry Ticket Client for Kayako - Windows Mobile Live Support Client for Kayako

fazewire Offline New Member Posts: 13 Join Date: Jun 2009 Location: Seattle, WA	01-09-2009, 12:09 AM It happens when you click in the chat area, anywhere outside of the text box. Backspace = the back button = go back one page = re-join chat. FazeWire Web Services. \|\| We have provided great prices and better support since 2006. \|\| ----------------- \|\| Shared Hosting - Reseller Hosting - VPS - Dedicated Servers - Colocation - End User Support - Custom Web Solutions

craigbrass Offline Senior Member Posts: 7,902 Join Date: Jun 2005 Location: Cumbria, UK	01-09-2009, 08:04 AM Oh. There is nothing you can do about that. It is standard browser behaviour. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Click here for Kayako Software Development My Addons: BlackBerry Ticket Client for Kayako - Windows Mobile Live Support Client for Kayako

John Haugeland Offline Member Posts: 1,222 Join Date: Dec 2007 Location: Boise, Idaho	01-09-2009, 08:11 PM That's actually very reparable. Please open a support ticket, so that it gets back to the developer staff. John used to be a Kayako developer

rickhall Offline New Member Posts: 2 Join Date: Sep 2008	07-10-2009, 01:42 PM Sorry to dig up an old thread, but is there any update to this?

SteveLV702 Offline Community Moderator Posts: 1,010 Join Date: May 2005 Location: Las Vegas, Nevada	11-10-2009, 09:13 PM weird cause I've had this problem in IE, Firefox, Safari, Opera, Chrome and on a bunch of sites ill go to click a form field and hit the backspace to delete something in this field but didn't actually click on the field and next thing you know I am on the previous page... So don't think really this has anything to do with Kayako. Steve I'm Important Posting & You

Jamie Edwards Offline Operations Manager Posts: 7,676 Join Date: Jan 2006 Location: England, UK	11-02-2010, 11:57 AM Derek, Did you open a support ticket? I was never able to find it. Jamie Edwards (jamie.edwards ]at[ kayako.com) ------------------------------------------------------------------- Connect with Kayako on: Twitter, Facebook and LinkedIn Receive technical support via the members area The ultimate V4 FAQ thread.