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SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
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(#1)
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| New Member Posts: 1 Join Date: Nov 2007 |  Hosted account is no longer creating tickets. Anyone else having problems? -
09-11-2007, 09:52 PM
My hosted account has stopped creating tickets on one of my 4 piped (the most important one - support!) I have been creating Kyako support tickets in my members area but they don't show up as created and chat as been off all day! Anyone else having issues?  Thanks Scott |
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(#2)
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| Chief Operating Officer  Posts: 850 Join Date: May 2005 Location: Boise, Idaho |
09-11-2007, 10:39 PM
I'm sorry to hear that Scott. Would you please take a look at your e-mail parser log and see if there's anything of note there? Unfortunately our services department is closed until Monday, but I will do my best to help you figure out what is going on. -------------------------------------------------------------------
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(#3)
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| Senior Member  Posts: 3,566 Join Date: Aug 2006 Location: Mumbai, India |
10-11-2007, 08:28 AM
Does it create a ticket if you send an email directly to the original piped address provided to you by Kayako i.e. support@yourdomain.helpserve.com? Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/ |
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| account, hosted, longer, tickets |
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