Hosted: Configuring Settings For Email & "Receiving Tickets",

peterteo

Hi Community,

I am now on a hosted package, and I have difficulties in my configurations in sending out my "Autoresponders" and "Ticket Alerts" for my staff.

Despite trying out several combinations of settings, the emails kept on having extra linebreaks. As my staff will be using the "Ticket Alert" to reply to the user, it is important for me to get it right.

I tried sending the tickets in OUTLOOK, GMAIL, and receiving the "Alerts" in OUTLOOK and GMAIL with all "distorted" results.

I do not mind either in TEXT or HTML, as long as it can solve this extra "linebreaks" issue.

Can someone help me by sharing with me their configurations?

For example,
HTML Conversion
HTML E-Mail in Outgoing Mail Settings
E-mail Content Priority
Allow HTML Tags

Thanks in advance for help!
Peter Teo

supportskins · 27-06-2008, 11:01 AM

Which version of Kayako are you using? A client of ours has reported a similar issue with us.

peterteo · 23-07-2008, 05:23 AM

Dear supportskins,

I am using the following on a hosted env:

Server: server6.kayako.net
Version: 3.20.02

My boss is really down my neck, its now under BUGS section but there are so far no replies.

Any help????

Thanks,
Peter

supportskins · 23-07-2008, 07:28 AM

This issue indeed is a bug and you will have to wait till Kayako manages to fix the issue.

ePlanetDesign · 12:24 AM

Mistaken post, wrong thread, sorry.

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supportskins Offline Senior Member Posts: 3,852 Join Date: Aug 2006 Location: Mumbai, India	27-06-2008, 11:01 AM Which version of Kayako are you using? A client of ours has reported a similar issue with us. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

peterteo Offline New Member Posts: 2 Join Date: Jun 2008	23-07-2008, 05:23 AM Dear supportskins, I am using the following on a hosted env: Server: server6.kayako.net Version: 3.20.02 My boss is really down my neck, its now under BUGS section but there are so far no replies. Any help???? Thanks, Peter

supportskins Offline Senior Member Posts: 3,852 Join Date: Aug 2006 Location: Mumbai, India	23-07-2008, 07:28 AM This issue indeed is a bug and you will have to wait till Kayako manages to fix the issue. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

ePlanetDesign Offline Member Posts: 56 Join Date: Oct 2006	04-09-2008, 12:21 AM Mistaken post, wrong thread, sorry. ePlanet Design Last edited by ePlanetDesign; 04-09-2008 at 12:24 AM.