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SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
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(#1)
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| Member Posts: 73 Join Date: Feb 2006 | Hosted Server Issues this morning -
24-09-2007, 02:10 PM
We are having problems getting into the help desk this morning. Is there something going on? Thank You |
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(#2)
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| Community Moderator Posts: 701 Join Date: Jan 2005 |
24-09-2007, 02:14 PM
Opening a support ticket with Kayako will likely produce better results....unless this prevents you from reaching thier helpdesk as well? |
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(#3)
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| Member Posts: 73 Join Date: Feb 2006 |
24-09-2007, 02:18 PM
I would do that but I would have to direct you to my problems with entering a help desk ticket. I guess there's no harm in trying |
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(#4)
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| Member Posts: 73 Join Date: Feb 2006 |
24-09-2007, 02:22 PM
Sure enough, I'm having the same issues submitting a ticket. I have no choice than to wait and hope that someone sees my post. |
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(#5)
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| Senior Member Posts: 5,753 Join Date: Jun 2005 Location: Cumbria, UK |
24-09-2007, 03:08 PM
I have pinged Raghav to this thread as Jamie is away still and this is kinda urgent. Do you just get a server not found error or similar? Icon Headquarters - Its Elixir - Web2Messenger |
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(#6)
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| Team Leader (Support)  Posts: 209 Join Date: Apr 2005 |
24-09-2007, 03:09 PM
Lisa, Please email me your helpdesk details and I will send you the latest updates. Regards, RaghavV Arora -------------------------------------------------------------------
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(#7)
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| Member Posts: 73 Join Date: Feb 2006 |
24-09-2007, 03:12 PM
I just emailed you |
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(#8)
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| Team Leader (Support) Posts: 209 Join Date: Apr 2005 |
24-09-2007, 03:15 PM
I have received your email and I will udpate you soon. Sorry for the inconvenience caused. -------------------------------------------------------------------
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(#9)
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| Member Posts: 73 Join Date: Feb 2006 |
24-09-2007, 03:22 PM
Thank You |
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(#10)
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| Member Posts: 73 Join Date: Feb 2006 |
24-09-2007, 03:28 PM
Quote:
Thank you so much for your assistance Craig. We were getting a "server not found" page and then finally "page cannot be displayed". Thankfully it's being addressed now. I'm blind without the help desk. | |
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(#11)
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| Team Leader (Support) Posts: 209 Join Date: Apr 2005 |
24-09-2007, 03:30 PM
I have contacted the data center for this and they are looking into it. It shall be resolved soon. -------------------------------------------------------------------
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(#12)
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| Member Posts: 73 Join Date: Feb 2006 |
24-09-2007, 03:59 PM
Is there any ETA on this? What caused this to happen? |
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(#13)
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| Member Posts: 73 Join Date: Feb 2006 |
24-09-2007, 05:28 PM
Can I get an ETA on this? My clients are beginning to get upset. What is the issue? Thank You |
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(#14)
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| Team Leader (Support) Posts: 209 Join Date: Apr 2005 |
24-09-2007, 05:53 PM
The server had some issues which are fixed and the helpdesk is working fine now. -------------------------------------------------------------------
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| hosted, morning, server |
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