Hosted Site Down

mribiz · **Hosted Site Down -** 19-08-2007, 02:17 PM

Is anyone else having an issue with their hosted site being down? Ours has been down for 2 days and I have heard nothing from anyone. Right now I get a page not found but sometimes we get a Plesk page.

**Jamie Edwards** · 19-08-2007, 02:17 PM

Hi there,

What is the link to your desk?

**Jamie Edwards** · 19-08-2007, 02:31 PM

I have found your customer details and also your ticket - I have updated your ticket.

mribiz · 19-08-2007, 03:01 PM

http://digitalibiz.helpserve.com

craigbrass · 19-08-2007, 03:10 PM

Hmm, yes, it does appear to be down for me also so not just a problem with your connection.

As Jamie said above, he has updated your ticket so check that.

mribiz · 20-08-2007, 11:53 AM

Well, It's Monday now and the maintenance should have been done but the site is still down. This is the 4th day now.

supportskins · 20-08-2007, 11:57 AM

Quite weird as Kayako does fix such issues really fast!

craigbrass · 20-08-2007, 12:16 PM

Hmm, tis showing sys information on that site now. Looks like they are working on it.

**Jamie Edwards** · 20-08-2007, 12:25 PM

Quote:

Originally Posted by mribiz

Is anyone else having an issue with their hosted site being down? Ours has been down for 2 days and I have heard nothing from anyone. Right now I get a page not found but sometimes we get a Plesk page.

Hi mrbiz,

I am sorry for the wait - we'll be contacting you about this shortly.

daveb · 20-08-2007, 09:26 PM

We really need an update on when the hosted support site issues will be resolved. Saying "shortly" is not really an answer. Shortly to me means hours not days. Please provide us with an update on the system status.

**Jamie Edwards** · 20-08-2007, 09:43 PM

Quote:

Originally Posted by daveb

We really need an update on when the hosted support site issues will be resolved. Saying "shortly" is not really an answer. Shortly to me means hours not days. Please provide us with an update on the system status.

Hi Dave,

You have been contacted directly regarding this. Please check your e-mail.

craigbrass · 21-08-2007, 09:08 AM

He has posted some details on http://digitalibiz.helpserve.com/ind...wnews&newsid=1 it would appear.

Wonder if this was just the one helpdesk or all on that server.

R1Soft's backup solution is needed me thinks -> http://www.r1soft.com

supportskins · 21-08-2007, 09:47 AM

Quote:

Originally Posted by craigbrass

He has posted some details on http://digitalibiz.helpserve.com/ind...wnews&newsid=1 it would appear.

Wonder if this was just the one helpdesk or all on that server.

R1Soft's backup solution is needed me thinks -> http://www.r1soft.com

Is it me or his helpdesk is down again?

**Jamie Edwards** · 21-08-2007, 09:57 AM

Quote:

Originally Posted by supportskins

Is it me or his helpdesk is down again?

We suffered a fair amount of data loss on Server 9, and all accounts were moved to a different server yesterday. Although it surprises me it has not completed yet, the DNS changes may not have propagated to your ISP.

craigbrass · 21-08-2007, 10:04 AM

Either that or its still caching locally.

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mribiz Offline New Member Posts: 17 Join Date: Aug 2007	Hosted Site Down - 19-08-2007, 02:17 PM Is anyone else having an issue with their hosted site being down? Ours has been down for 2 days and I have heard nothing from anyone. Right now I get a page not found but sometimes we get a Plesk page.

mribiz Offline New Member Posts: 17 Join Date: Aug 2007	19-08-2007, 03:01 PM http://digitalibiz.helpserve.com

craigbrass Offline Senior Member Posts: 5,401 Join Date: Jun 2005 Location: Cumbria, UK	19-08-2007, 03:10 PM Hmm, yes, it does appear to be down for me also so not just a problem with your connection. As Jamie said above, he has updated your ticket so check that. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

mribiz Offline New Member Posts: 17 Join Date: Aug 2007	20-08-2007, 11:53 AM Well, It's Monday now and the maintenance should have been done but the site is still down. This is the 4th day now.

supportskins Offline Senior Member Posts: 3,569 Join Date: Aug 2006 Location: Mumbai, India	20-08-2007, 11:57 AM Quite weird as Kayako does fix such issues really fast! Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

craigbrass Offline Senior Member Posts: 5,401 Join Date: Jun 2005 Location: Cumbria, UK	20-08-2007, 12:16 PM Hmm, tis showing sys information on that site now. Looks like they are working on it. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

daveb Offline New Member Posts: 8 Join Date: Apr 2006	20-08-2007, 09:26 PM We really need an update on when the hosted support site issues will be resolved. Saying "shortly" is not really an answer. Shortly to me means hours not days. Please provide us with an update on the system status.

craigbrass Offline Senior Member Posts: 5,401 Join Date: Jun 2005 Location: Cumbria, UK	21-08-2007, 09:08 AM He has posted some details on http://digitalibiz.helpserve.com/ind...wnews&newsid=1 it would appear. Wonder if this was just the one helpdesk or all on that server. R1Soft's backup solution is needed me thinks -> http://www.r1soft.com Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

craigbrass Offline Senior Member Posts: 5,401 Join Date: Jun 2005 Location: Cumbria, UK	21-08-2007, 10:04 AM Either that or its still caching locally. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger