Hosted Site keeps going down??

christinasc · **Hosted Site keeps going down?? -** 25-05-2006, 07:00 PM

Anyone else have a hosted site on helpserve.com??

My site keeps going down whenever i need to access it the last 24 hrs!!!

Phobert · 25-05-2006, 07:24 PM

I'm hosted as well and haven't had any issues. Log into the Members area - Under where it says hosted account, it will show the actual server your account is on (not the Domain, but the server itself). Relay this to Kayako support in your ticket.

greenofrls · **I have the same problem with Server6 -** 26-05-2006, 06:40 PM

It was down for a bit yesterday...3 hours I think. They blamed it on someone doing mail looping...which is bad and unforseen on their part. Today it's been down for at least 5 hours for me and they are blaming it on network problems at the host.

I don't care where the blame lies, but I need to have confidence in the reliability of the hosted service.

***Varun Shoor*** · 26-05-2006, 06:46 PM

Unfortunately this has been completely out of our control, This is what the NOC had to say.

Quote:

Hi Varun,

No this is the last reply that we have received from DC:

Alex,

I have this machine in single user mode, something is happening to the network card on this machine, I am trying to figure out what could be the problem.

Sincerely Yours,
Emil Man

Working with them on this issue.

Things should be back to normal now.

Regards,

Varun Shoor

christinasc · 06:58 PM

it's 10:55 am PST, the next day and it's down again. Please somebody fix this. I really don't want to ask for a reset every morning.

***Varun Shoor*** · 26-05-2006, 06:57 PM

I am following it up, Will update you shortly.

Regards,

Varun Shoor

christinasc · 26-05-2006, 07:48 PM

For other people who have hosted support, how many times a month do you see your service go down??

If its really THAT bad... i'm going to buy a copy and host it on some server at the end of my first month.

Anyone who has a good host, please let me know!!! I really need 99.99% uptime. We're going to push all of our support to kayako 100% so i don't need the host to be flaky to give us additional problems.

Quote:

Originally Posted by greenofrls

It was down for a bit yesterday...3 hours I think. They blamed it on someone doing mail looping...which is bad and unforseen on their part. Today it's been down for at least 5 hours for me and they are blaming it on network problems at the host.

I don't care where the blame lies, but I need to have confidence in the reliability of the hosted service.

***Varun Shoor*** · 26-05-2006, 07:51 PM

Hi,
server6.kayako.net is the one that has been causing us all the issues, Earlier this month it was a DDoS attack followed up with a stale email loop and now constant downtime due to a "supposedly faulty NIC card".

We have had 99.99% uptime on all of our other boxes and would like to personally apologize for the problems caused due to this. We are willing to refund the entire charge of this month (Just email sales AT kayako.com).

As for hosting it yourself, You can search the forum for hosting companies, there are quite a couple that provide free installation of our products if you host with them.

Regards,

Varun Shoor

greenofrls · 26-05-2006, 09:10 PM

If it is continually Server6.kayako.net causing the problems with DOS and NIC Card Failures.. Maybe you should get a new NIC and change the IP address if you can't block the DOS. (Sooner rather than later please!)

greenofrls · 26-05-2006, 09:52 PM

Looks like it's up now! Thanks!

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christinasc Offline Member Posts: 69 Join Date: May 2006	Hosted Site keeps going down?? - 25-05-2006, 07:00 PM Anyone else have a hosted site on helpserve.com?? My site keeps going down whenever i need to access it the last 24 hrs!!!

Phobert Offline Member Posts: 32 Join Date: Jul 2005	25-05-2006, 07:24 PM I'm hosted as well and haven't had any issues. Log into the Members area - Under where it says hosted account, it will show the actual server your account is on (not the Domain, but the server itself). Relay this to Kayako support in your ticket.

christinasc Offline Member Posts: 69 Join Date: May 2006	26-05-2006, 06:56 PM it's 10:55 am PST, the next day and it's down again. Please somebody fix this. I really don't want to ask for a reset every morning. Last edited by christinasc; 26-05-2006 at 06:58 PM.

*Varun Shoor* Offline Chief Executive Officer Posts: 2,829 Join Date: May 2003	26-05-2006, 06:57 PM I am following it up, Will update you shortly. Regards, Varun Shoor Varun Shoor (varun.shoor ]at[ kayako.com) ------------------------------------------------------------------- New to the forum? New user's guide here. Submit a bug report here. Submit support tickets via the members area. Submit sales queries either via live chat or via e-mail.

greenofrls Offline New Member Posts: 16 Join Date: May 2006	26-05-2006, 09:10 PM If it is continually Server6.kayako.net causing the problems with DOS and NIC Card Failures.. Maybe you should get a new NIC and change the IP address if you can't block the DOS. (Sooner rather than later please!)

greenofrls Offline New Member Posts: 16 Join Date: May 2006	26-05-2006, 09:52 PM Looks like it's up now! Thanks!