Hosted SupportSuite on Secure Pages

[wgsnet]

We placed the Tag Generated Visitor Tracker code into our footer.htm file and found that when a visitor proceeded to a secure page a browser warning would pop up.

Since a Kayako Hosted SupportSuite site has no SSL Certificate, you cannot use it on secure pages without visitors being presented with warning after warning.

So, I thought there must be a way to only run the Visitor Tracker code if the page they are on is not secure (or does not being with https). I do not know javascript, but was able to get a little big accomplished. If anyojne can help I would appreciate it. It would be useful to others using a Hosted version as well.

The code below will detect if the browser is viewing a page that is secure or not, if the page is not secure I want the script to run that I was given by the Tag Generator. However, in my reading I learned you cannot nest Scripts, so, how do you load up or call the link needed to track visitors if the IF statement is true? I tried using document.write with no luck (see below) ...



<script type="text/javascript" language="JavaScript">
<!--
if( -1 == location.href.
toLowerCase().
indexOf('http:') )
{

[[[[ THIS IS WHERE I NEED TO CALL THE SUPPORTSUITE CODE ]]]]


}
// -->
</script>




The original Code Generated by SupportSuite is ...

<!-- Begin SupportSuite Javascript Code -->
<script language="javascript" src="http://ourdomain.helpserve.com/visitor/index.php?_m=livesupport&_a=htmlcode&nolink=1&depa rtmentid=0"></script>
<!-- End SupportSuite Javascript Code -->


Thanks in advance!

[wgsnet]

badum bump bump badump

[cgolight]

If you want to do SSL with it, you probably have a need to actually host the product yourself, eliminating the problem.

[wgsnet]

We just need to be able for the Visitor tracker link script to run on secure pages without giving a warning (like all other leased chat software on the market today) or only have the script run on non-secure pages.

The first is apparently not going to happen since Kayako said they will not be securing their servers on their leased software like all other chat software companies. So the only other option is to only have the code appear on non-secure pages. Kayako did not want to touch that issue it appeared.

It seems simple enough, but I do not know javascript. I simply want the Visitor Tracker Script to run if the page being displayed does not begin with "https". I've had no luck finding out how to accomplish more than I show above and that was by reading a lot off Google searches. But again, I am no programmer. I really expected Kayako to at the least inform their customers how to shut the script off on secure pages if they are not willing to pay $70 or so for an SSL cert for their server. Surely they are running 15 or more customers per server so the cost of $4.66 per customer would be well worth the trouble and most likely increase sales when they can boast of their chat client being secure (like all the others).

To be honest, I'd pay the $70 for the first year, even though it seems ridiculous that I'd have to offer. =) I'd settle for Kayako providing a link in the Link Generator that can shut the script off on non-secure pages.

Hosting on our server does not sound very inviting when I have seen nothing but complaints from the Kayako customers that purchase the software outright. We'll stick with the leased for now thanks!

[auctioninc]

We have the same issue, although for us it is not just a matter of visitor tracking. We offer the Live Help link the the top of all our site's pages, many of which are SSL. Im not sure I can see any other solution, with the hosted version, than removing Live Help from all but our (non SSL) home page, thereby eliminating much of the value of the product.

Might there be another solution?

[editxstacy]

In my opinion this thread is still valid after over one year we still do not have SSL support for the chat widget.

[craigbrass]

It would be easy enough to get an SSL certificate for about $50 aprox for serverx.kayako.net and then clients could use https://server1.kayako.net/~username/ to grab the live support image.

I totally agree that if you have it on checkout pages and use the hosted platform, it looks REALLY bad to have non secure popups for the client. It puts them off buying!