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(#2)
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| Operations Manager Posts: 5,120 Join Date: Jan 2006 Location: United Kingdom |
27-07-2007, 12:33 PM
Hi Neal, Have you got "Convert HTML" to the respective entities enabled, or have you selected no processing of HTML (under Ticket options in the admincp)? Please let me know what level of HTML processing you have selected for this option. Thanks, -------------------------------------------------------------------
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| Operations Manager Posts: 5,120 Join Date: Jan 2006 Location: United Kingdom |
27-07-2007, 02:36 PM
It is found in the admincp under Settings -> Tickets you will see the option: http://jamie.kayako.org/screenshots/...2627030759.png http://jamie.kayako.org/screenshots/...2727030737.png What do you have it set to? === With regards to me asking you to post in the correct forum - for the benefit of readers, this was not done in a rude way and was a request simply to look at the forum descriptions as guidance on where to post thing. I have to move very few posts as a result of people posting in the incorrect place. If you are not happy about the forum rules or my (or any other forum moderator) contacting you about forum related matters, then please do not use the forum. The community forum (as stated clearly - almost everywhere) is not a guaranteed support medium. The community here is largely made up of people happy to spare some time to help others users. If you wish to receive direct and dedicated support, please contact the support department. Thanks, -------------------------------------------------------------------
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| Senior Member Posts: 5,391 Join Date: Jun 2005 Location: Cumbria, UK |
27-07-2007, 02:56 PM
Can I just comment here. Neal: Was there really such a need to be rude to Jamie? He was only trying to help you as all the people who are active on this forum do... Icon Headquarters - Its Elixir - Web2Messenger |
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| Operations Manager Posts: 5,120 Join Date: Jan 2006 Location: United Kingdom |
27-07-2007, 03:09 PM
Quote:
Can you send (in a PM) to me (wrapped in [.code] tags) the contents of the post that is causing this issue so I can do testing? Also, was the post submitted by e-mail or by form? -------------------------------------------------------------------
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| Senior Member Posts: 5,391 Join Date: Jun 2005 Location: Cumbria, UK |
27-07-2007, 06:06 PM
Well I just get annoyed that people get annoyed at people who are just trying to help on this forum at times when there is no need to. Icon Headquarters - Its Elixir - Web2Messenger |
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| Operations Manager Posts: 5,120 Join Date: Jan 2006 Location: United Kingdom |
27-07-2007, 08:22 PM
As you have confirmed it was sent via e-mail (in which case tags should be stripped), logged as a bug. -------------------------------------------------------------------
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(#12)
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| New Member Posts: 4 Join Date: Sep 2007 |
26-09-2007, 12:36 AM
Jamie, this bug has been flagged as "Not a bug / Deferred" http://bugs.kayako.com/index.php?cmd=view&id=212 The admin interface warns that allowing HTML is "not recommended as it can allow malicious code to be executed in staff users web browsers." Can you please find out why this is not considered important enough to fix? It seems to me that this should be a high priority bug. |
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| Operations Manager Posts: 5,120 Join Date: Jan 2006 Location: United Kingdom |
26-09-2007, 08:49 AM
Hi Tony, It was changed to this status as we were unable to replicate it in 3.11.01. However, if you believe the problem still persists then let me know and I shall reopen the bug for further investigation. -------------------------------------------------------------------
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| Operations Manager Posts: 5,120 Join Date: Jan 2006 Location: United Kingdom |
26-09-2007, 09:02 AM
Hi Tony, It would also help if you could detail your settings for things such as tag stripping and whether or not the ticket was submitted via e-mail or via the form on your support centre. -------------------------------------------------------------------
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