How to add allowed Attachment types?

FrightFactor · **How to add allowed Attachment types? -** 14-06-2008, 03:08 AM

i enabled under Settings->Tickets->Attachment, that Attachment types are restricted. Then i thought i could enter the allowed attachments under Tickets -> Attachment Types but there is no link or something, where i could enter the allowed file extentions.

Where do i have to enter it?

Thanks in advance

craigbrass · 14-06-2008, 06:49 AM

There is, it is just hidden. See the tick box? There is an "Insert" link just above.

http://www.craigbrass.net/personal/i...608-064956.jpg

FrightFactor · 14-06-2008, 07:41 PM

uhhhh

there it is, i'm blind

thanks craig

craigbrass · 15-06-2008, 07:30 AM

Trust me, its not you. Took me a while to find that. I think Kayako were hiding it as a challenge for us

FrightFactor · 15-06-2008, 10:28 PM

so it will never gets boring with kayako. great

***John Haugeland*** · **Get off the lawn, you whippersnappers! -** 18-06-2008, 05:49 PM

Quote:

Originally Posted by craigbrass

I think Kayako were hiding it as a challenge for us

Should I be putting on a Dick Dastardly hat and tying the status combobox to a set of train tracks? "Ha, User Doright, you'll never save her now!"

Man, making bullwinkle jokes makes me feel old. I don't think I'll be doing that again any time soon.

craigbrass · 18-06-2008, 07:57 PM

Heh, this witty banter is what keeps these forums interesting. That and your excitingly detailed replies to things, John *winks*

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FrightFactor Offline Member Posts: 41 Join Date: Jun 2008 Location: NRW, Germany	How to add allowed Attachment types? - 14-06-2008, 03:08 AM i enabled under Settings->Tickets->Attachment, that Attachment types are restricted. Then i thought i could enter the allowed attachments under Tickets -> Attachment Types but there is no link or something, where i could enter the allowed file extentions. Where do i have to enter it? Thanks in advance

craigbrass Offline Senior Member Posts: 5,753 Join Date: Jun 2005 Location: Cumbria, UK	14-06-2008, 06:49 AM There is, it is just hidden. See the tick box? There is an "Insert" link just above. http://www.craigbrass.net/personal/i...608-064956.jpg Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

FrightFactor Offline Member Posts: 41 Join Date: Jun 2008 Location: NRW, Germany	14-06-2008, 07:41 PM uhhhh there it is, i'm blind thanks craig

craigbrass Offline Senior Member Posts: 5,753 Join Date: Jun 2005 Location: Cumbria, UK	15-06-2008, 07:30 AM Trust me, its not you. Took me a while to find that. I think Kayako were hiding it as a challenge for us Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

FrightFactor Offline Member Posts: 41 Join Date: Jun 2008 Location: NRW, Germany	15-06-2008, 10:28 PM so it will never gets boring with kayako. great

craigbrass Offline Senior Member Posts: 5,753 Join Date: Jun 2005 Location: Cumbria, UK	18-06-2008, 07:57 PM Heh, this witty banter is what keeps these forums interesting. That and your excitingly detailed replies to things, John winks Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger