How to add ticket content when assigning to new owner

NC Software · Neal Culiner NC Software, Inc. Visual Basic .NET Forums 3.30.02 STABLE

When I assign a ticket to an owner, they don't get the content of the ticket, only a "ticket assigned" and a URL. I'd like to have the ticket content (from the user) sent in this assignment so the assigned owner can just reply by e-mail. How do I add this to the ticket assigned message?

mmay · 24-05-2006, 12:27 AM

I haven't had time to test it, but it should be the email_ticketassign template I would think, try to add the $language[ticketdetails] tag there.

AndyW · 22-11-2006, 01:09 PM

We need this too. If you have done it successfully please do share.

ISDHK · 23-11-2006, 01:56 AM

I am looking for exactly the same solution.
This is being discussed here:
http://forums.kayako.com/showthread....ed=1#post44198

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mmay Offline Member Posts: 52 Join Date: Oct 2005	24-05-2006, 12:27 AM I haven't had time to test it, but it should be the email_ticketassign template I would think, try to add the $language[ticketdetails] tag there.

AndyW Offline Member Posts: 49 Join Date: Aug 2006	22-11-2006, 01:09 PM We need this too. If you have done it successfully please do share.

ISDHK Offline New Member Posts: 5 Join Date: Nov 2006	23-11-2006, 01:56 AM I am looking for exactly the same solution. This is being discussed here: http://forums.kayako.com/showthread....ed=1#post44198