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SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
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(#1)
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| New Member Posts: 3 Join Date: Aug 2006 | How to assign new tickets to individual staff members -
30-08-2006, 10:52 AM
Hello, I want to assign new incoming tickets manually to individual staff members. That means that new (unassigned) tickets are _only_ visible to me. After assigning a ticket to someone only this person (and me) should be able to see the ticket. Is there a clue on how to handle that? TIA Christian Version: 3.04.10 Stable PHP Version: 4.3.10 Max Upload Size: 2M Safe Mode: Off Register Globals: On MySQL Version: 4.1.10a Server Software: Apache/2.0.53 (Linux/SUSE) Operating System: Linux |
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(#2)
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| Senior Member  Posts: 3,956 Join Date: Aug 2006 Location: Mumbai, India |
30-08-2006, 12:01 PM
An option would be to direct all tickets into a single department and the manually assign the ticket to a specific department to which your staff is assigned to. Although an option, this can sometime be cubersome. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/ |
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| assign, individual, members, staff, tickets |
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