How can i do this? - Kayako

esteban · **How can i do this? -** 13-05-2006, 06:01 PM

I want that if someone sends an email to support@myhosting.com , it automatically creates a ticket and i can respond to it.

Thanks

**Digital Mayhem** · 13-05-2006, 06:19 PM

In SupportSuite/eSupport choose Mail Parser and setup a mail parser then are you using cPanel if so you need to create a forwarder to forward mail sent to support too |/home/user/public_html/support/cli/index.php

If you use another control panel you will have to check forums as I know plesk is harder as wont let you forward to anything other then a email address.

esteban · 06:53 PM

When i go to EMail Parser, i should go to Catch All Rule?

If so, in regular expression i should put /soporte@wiredhosting.com.ar/i

Is that okey?

Thanks!

kropes · 16-05-2006, 12:03 AM

you should not have to set up a catch all for your parser.
that will result in a ton of spam and fake tickets too.

take a look at this. it may help you a little with 5 areas you need to look at.
http://forums.kayako.com/showthread.php?t=7563

if not, drop me a line and i will try to help you more.

esteban · 11-08-2006, 12:16 AM

Thanks a lot! i did it!

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esteban Offline Member Posts: 42 Join Date: May 2006	How can i do this? - 13-05-2006, 06:01 PM I want that if someone sends an email to support@myhosting.com , it automatically creates a ticket and i can respond to it. Thanks

Digital Mayhem Offline Community Moderator Posts: 793 Join Date: May 2005 Location: Henderson, Nevada	13-05-2006, 06:19 PM In SupportSuite/eSupport choose Mail Parser and setup a mail parser then are you using cPanel if so you need to create a forwarder to forward mail sent to support too \|/home/user/public_html/support/cli/index.php If you use another control panel you will have to check forums as I know plesk is harder as wont let you forward to anything other then a email address.

esteban Offline Member Posts: 42 Join Date: May 2006	13-05-2006, 06:48 PM When i go to EMail Parser, i should go to Catch All Rule? If so, in regular expression i should put /soporte@wiredhosting.com.ar/i Is that okey? Thanks! Last edited by esteban; 13-05-2006 at 06:53 PM..

kropes Offline New Member Posts: 17 Join Date: Mar 2006 Location: Honolulu HI	16-05-2006, 12:03 AM you should not have to set up a catch all for your parser. that will result in a ton of spam and fake tickets too. take a look at this. it may help you a little with 5 areas you need to look at. http://forums.kayako.com/showthread.php?t=7563 if not, drop me a line and i will try to help you more.

esteban Offline Member Posts: 42 Join Date: May 2006	11-08-2006, 12:16 AM Thanks a lot! i did it!