How to change email address that the system uses to send emails?

[techs]

I need to be able to have the system send emails from different email addresses based on the department the ticket belongs to.

[netFusion]

Look in the Admin section under Mail Parser->Manage Email Queues->Edit the Email Queue->Queue Overrides.

Look at the From Name and From Email options. If you have a Queue setup that handles the emails for the department, this might be what you are looking for.

Note that these fields do NOT work in the 3.10.02 Stable build. They were fixed after the Stable build was released. You will need to request the patch file from Support or use one of the 3.10.02 CVS builds or higher if you want the Queue Overrides to work.

Hope that helps!

[techs]

Where can i get the patch?

What happens if a member of my staff posts do the ticket? will it also respond with the right email address?

[netFusion]

Originally Posted by techs

Where can i get the patch?

What happens if a member of my staff posts do the ticket? will it also respond with the right email address?

Originally Posted by netFusion

You will need to request the patch file from Support

The email queue does not vary by staff member, so it should work the same for every staff member that has rights to reply to tickets in that department.

[techs]

How do i change the email address that the ticketing system responds with on a per department basis?

[netFusion]

Originally Posted by techs

How do i change the email address that the ticketing system responds with on a per department basis?

Look about five lines down on that same screen. You will see the "Department" field that the Email Queue is assigned to.

An Email Queue can only be assigned to one Department. So, setup each department that has it's own Email Queue that has it's own Email Address...

This gives you different departments with different email addresses.