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SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
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(#1)
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| New Member Posts: 27 Join Date: Mar 2006 Location: Sydney | How to change Setting Due Time -
19-04-2006, 09:13 AM
All tickets that get created get there "Setting Due Time To" set to 2:30am the next day. Does anyone know where this is set or how to make it take notice of the Schedule and/or the SLA's that are setup ? Mark. |
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(#2)
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| New Member Posts: 1 Join Date: Apr 2006 | same problem -
21-04-2006, 06:00 PM
I have the same problem, can someone at kayako answer this crucial issue? We bought esupport mainly for it's sla feature. |
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(#3)
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| New Member Posts: 27 Join Date: Mar 2006 Location: Sydney |
10-05-2006, 12:09 AM
Apparently this is a bug in .32 and will be fixed in .81. |
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