Kayako logo
SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.

Reply
 
LinkBack Thread Tools Search this Thread Display Modes
  (#1) Old
IrwinMFletcher Offline
New Member
 
Posts: 14
Join Date: Jul 2007
Location: Boise, Idaho, USA
Question How to create XML file from Excel for V3.10.02 - EN - ES - ZH - ZT - PT - 20-07-2007, 04:26 PM

I exported the EN-US language pack and had it professionally translated into Spanish-Mexico, Portuguese-Brazil, Chinese-Simplified and Chinese-Traditional.

It is in an Excel spreadsheet with the English text in column A the ES in column B and so on.

What is the best and or easiest way to get this into an XML file that will import successfully into SupportSuite V 3.10.02?

I will gladly give these translations to anyone, actually the whole community, if someone can help me get these things into a proper XML file for import.



Thanks

Joe
   
Reply With Quote
  (#2) Old
Sheep Online
Member
 
Sheep's Avatar
 
Posts: 350
Join Date: Feb 2007
Location: Lyon, France
20-07-2007, 04:33 PM

Damn that's going to be harder as we're losing some informations
Quote:
<phrase section="knowledgebase" code="articles"><![CDATA[Articles]]></phrase>
We're missing the section and the code

We can still try to get the code and section back by matchin the CDATA from the english column.
Send me the excel i'll try to do it using KETTLE


Antoine "Sheep" BERMON
-- Lurking around there --
   
Reply With Quote
  (#3) Old
IrwinMFletcher Offline
New Member
 
Posts: 14
Join Date: Jul 2007
Location: Boise, Idaho, USA
20-07-2007, 04:38 PM

Sure, where would you like me to send the file to?
   
Reply With Quote
  (#4) Old
Sheep Online
Member
 
Sheep's Avatar
 
Posts: 350
Join Date: Feb 2007
Location: Lyon, France
20-07-2007, 04:42 PM

you can send it to --done--


Antoine "Sheep" BERMON
-- Lurking around there --

Last edited by Sheep; 20-07-2007 at 08:57 PM.
   
Reply With Quote
  (#5) Old
IrwinMFletcher Offline
New Member
 
Posts: 14
Join Date: Jul 2007
Location: Boise, Idaho, USA
Here is the Excel File - 5 Languages - 20-07-2007, 05:23 PM

En
Es
Pt
Zh
Zt
Attached Files
File Type: zip 5 Language - Support Suite.zip (42.9 KB, 52 views)
   
Reply With Quote
  (#6) Old
Sheep Online
Member
 
Sheep's Avatar
 
Posts: 350
Join Date: Feb 2007
Location: Lyon, France
20-07-2007, 08:50 PM


Sorry but it seems like that the chinese is giving me troubles What charset should be used?

Here is all i could do for Port and Esp
I'll let you finish the xml file (the biggest part is done)
Attached Files
File Type: xml spanish.xml (40.3 KB, 15 views)
File Type: xml portuguese.xml (40.1 KB, 10 views)


Antoine "Sheep" BERMON
-- Lurking around there --

Last edited by Sheep; 20-07-2007 at 08:55 PM.
   
Reply With Quote
  (#7) Old
IrwinMFletcher Offline
New Member
 
Posts: 14
Join Date: Jul 2007
Location: Boise, Idaho, USA
20-07-2007, 08:58 PM

The Chinese should use UTF-8.

Thanks for the help on the Spanish and Portuguese. I'll take a look at them soon and get them posted when they are working.

Joe
   
Reply With Quote
  (#8) Old
Sheep Online
Member
 
Sheep's Avatar
 
Posts: 350
Join Date: Feb 2007
Location: Lyon, France
Talking 21-07-2007, 12:50 PM

Ha ha! Guess what... i had forgotten to set UTF-8 in the last step (put content to file)

I got them all working (and the esp and port were not in UTF-8, here comes the updated ones)

Greetings,
Antoine
Attached Files
File Type: xml chinese-simplified.xml (37.3 KB, 13 views)
File Type: xml chinese-traditional.xml (37.5 KB, 5 views)
File Type: xml portuguese.xml (39.9 KB, 14 views)
File Type: xml spanish.xml (40.1 KB, 12 views)


Antoine "Sheep" BERMON
-- Lurking around there --

Last edited by Sheep; 21-07-2007 at 12:58 PM.
   
Reply With Quote
  (#9) Old
IrwinMFletcher Offline
New Member
 
Posts: 14
Join Date: Jul 2007
Location: Boise, Idaho, USA
26-07-2007, 03:18 PM

I exported the English language pack and then hand translated every line into Portuguese.

It still won't import.

Here is EXACTLY what I am doing and seeing along with the file.

Language>Import

Browse to the xml file - It's on my Desktop in this case.
Merge with: -- Create New Language --
Ignore Version: No
Click Import XML

I get a message that Language "" has been imported succesfully. However, it has not.

The XML file is attached. What is up?

I have 4 other languages to do this with and I will submit them all, for free, to these forums.

I am guessing the error is in here:


<?xml version="1.0" encoding="UTF-8"?>
<!-- XML Generated On: Monday, July 23, 2007 07:48 AM -->
<swiftlanguage>
<title><![CDATA[Portuguese (BR)]]></title>
<isocode><![CDATA[pt-br]]></isocode>
<author><![CDATA[Irwin M. Fletcher]></author>
<charset><![CDATA[UTF-8]]></charset>
<textdirection><![CDATA[LTR]]></textdirection>
<version><![CDATA[3.10.02]]></version>



Joe
Attached Files
File Type: zip supportsuite.3-10-02.portuguesebz.language.zip (9.2 KB, 19 views)
   
Reply With Quote
  (#10) Old
Sheep Online
Member
 
Sheep's Avatar
 
Posts: 350
Join Date: Feb 2007
Location: Lyon, France
30-07-2007, 10:21 AM

Sorry for not answering sooner
Quote:
<author><![CDATA[Irwin M. Fletcher]></author>
Theres a missing "]"
Quote:
<author><![CDATA[Irwin M. Fletcher]]></author>


Antoine "Sheep" BERMON
-- Lurking around there --
   
Reply With Quote
Reply

Tags
excel, xml

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads
Thread Thread Starter Forum Replies Last Post
Free Language File Compare Script (SupportSuite) xUx Modifications & Addon Releases 9 04-05-2008 08:40 AM
Feature suggestion- create new ticket, reply tickets via a standard XML. marsjn Wont Implement / Already Implemented 0 26-02-2007 09:57 AM
Mass File Insert - custom xml or script? christinasc SupportSuite, eSupport and LiveResponse 0 11-07-2006 10:57 PM



Powered by vBulletin® Version 3.7.2
Copyright ©2000 - 2008, Jelsoft Enterprises Ltd.
Search Engine Optimization by vBSEO 3.2.0
vBulletin Skin developed by: vBStyles.com


1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47