How to divide content between two and more languages?

[reDDevil]

I have read all possible treads about languages in this forum but unfortunately I did not find any solution how to make SupportSuite absolutely multilingual, working separately with each available language without mixing customer content: Tickets, Knowledgebase and Troubleshooter lists etc. but with support by the same multilingual staff.

Example:
We have a support team speaking two languages - English and Dutch
We have two installed languages - English and Dutch
We want to work with both Dutch and English customers but we want to divide all content and show to Dutch speaking customers only Dutch Tickets, only Dutch Knowledgebase, only Dutch Troubleshooter list, etc.
For English speaking customers we want to show only English Tickets, Knowledgebase, Troubleshooter list without mixing them with Dutch.

Is it possible? If yes, please provide here some information as detailed as possible how to do that. Thanks a lot in advance.

[eiden]

It's possible, but not practical. You have to create a template group for each language.

SupportSuite is not truly multilingual.
This has been subitted to the bugtracker, but has priority setto "very low".
http://bugs.kayako.net/?do=details&id=1270

[reDDevil]

Understand, but what is the way to set template and department groups to divide it as much as possible? And how to link different language customers to the appropriate groups?

[reDDevil]

I created Template Group "dutch" with Dutch as default language, I created Department Group "Netherlands" and assigned it to "dutch" Template Group.
I created a Template Group "english" with English as default language, I created Department Group "United Kingdom" and assigned it to "english" Template Group.

The result is that the group Netherlands is visible if I call the script with manually added variable "&group=dutch"
http://support.domain.com/index.php?...it&group=dutch - Great!
and group United Kingdom is visible if I call the script with manually added variable "&group=english"
But when tickets are added they all are visible in a Ticket List for all groups and a result is a mix of tickets written in different languages. The same with Knowledgebase, News, etc. How to provide different content to each Template Group?

All I need is to view English frontend when English language choosen with only English Tickets etc. and Dutch frontend when Dutch language choosen.

Thinking about Ticket List: Maybe is it possible to filter Ticket List by departmentid? There is such field in a table swtickets.

[johnc]

So.....Is the best way to do this is just buy additional domains? So if you want helpdesk for i.e. french have /helpdesk/fr and for english /helpdesk/gr?

[Jamie Edwards]

Hi Johnc,

No - not at all. You can simply create new template groups and assign a language to each template group if you wish to customize the images, offer different knowledgebase categories, different department etc.

[johnc]

Thanks. However I have tried this and confirmed settings with Kayako support staff that they were correct and should work, however they do not. I have Separate Template Groups for each language. Then When I create categories i use the "Template Group(s) setting to Customize and assign to appropriate language. However, regardless of language chosen, the division does not occur, example when Russian is chosen all the English cateogories display, even with Customize set to not show in Russian. Sort of lost now that I am receiving confirmation of correct settings but not working.