How do I add the customer email address to the staff alert templates

cbonnar

Hi,

Can anyone advise on what I need to add to the alerts template to have it display the below:-

Customers Email: (Email address of ticket originator)

Would also be nice to be able to show a list if CC'd users but if this it to hard no biggy?

ie
CC'd User(s) : (List of CC users)

supportskins · 21-09-2009, 01:20 PM

I do not think you can add this without modifying the source code.

cbonnar · 12:37 AM

Worked it out...

You can add the below to get the email address. (havn't worked out CC etc yet)

Add to these templates

alert_newreply [»]
alert_newticket [»]

<b><{$language[aremail]}></b><{$ticket[email]}><BR>

supportskins · 22-09-2009, 09:18 AM

I am glad the email address variable worked out as not all variables work across all email templates. I do not believe there is a variable for CC email addresses.

cbonnar · 22-09-2009, 01:12 PM

Do you know how I can get a list of what one I can use?

supportskins · 22-09-2009, 03:54 PM

Unfortunately no such list is available. You will have to manually look into the templates to compile the list.

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cbonnar Offline New Member Posts: 10 Join Date: Aug 2009	How do I add the customer email address to the staff alert templates - 21-09-2009, 05:59 AM Hi, Can anyone advise on what I need to add to the alerts template to have it display the below:- Customers Email: (Email address of ticket originator) Would also be nice to be able to show a list if CC'd users but if this it to hard no biggy? ie CC'd User(s) : (List of CC users)

supportskins Offline Senior Member Posts: 5,232 Join Date: Aug 2006 Location: Mumbai, India	21-09-2009, 01:20 PM I do not think you can add this without modifying the source code. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ - NEW SKIN ADDED!! SupportSkins.com - http://www.supportskins.com/

cbonnar Offline New Member Posts: 10 Join Date: Aug 2009	22-09-2009, 12:37 AM Worked it out... You can add the below to get the email address. (havn't worked out CC etc yet) Add to these templates alert_newreply [»] alert_newticket [»] <b><{$language[aremail]}></b><{$ticket[email]}><BR> Last edited by cbonnar; 22-09-2009 at 12:37 AM.

cbonnar Offline New Member Posts: 10 Join Date: Aug 2009	22-09-2009, 01:12 PM Do you know how I can get a list of what one I can use?

supportskins Offline Senior Member Posts: 5,232 Join Date: Aug 2006 Location: Mumbai, India	22-09-2009, 03:54 PM Unfortunately no such list is available. You will have to manually look into the templates to compile the list. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ - NEW SKIN ADDED!! SupportSkins.com - http://www.supportskins.com/