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SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
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| New Member Posts: 3 Join Date: Nov 2006 | How do I auto-assign to a particular staff member? -
27-11-2006, 04:31 PM
How can I configure SupportSuite automatically to assign tickets from certain users to certain staff members? Must I use a combination of SLA and Escalation rules or is there a better way? Thank you, Mark |
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