how do I respond to tickets (dumb question but, really..)

[wooooorm]

Hi

I just setup with kayako support suite last week and my laptop of course died within 12 hours so I have lost the "welcome to" emails

And since then I have been trying to get to grips with the system but am not doing too well.

My question is a simple one, and one I am trying to get an answer to with the support staff but its taking time

Basically, I do not know where to login to answer my support tickets.

I can log into my helpserve admin panel fine, but I cannot login to either the members area (dont know the access details, and I havent been told them since I started a dialogue re this with kayako), and I am a tad confused.

I know this probably sounds like an idiot question, but as I say Kayako are taking their time to provide me with my info and I have no idea how the system works and where I should be logging into to access my tickets.


So, which page should I be logging into to access my tickets?

P.S. The forgotten password doesnt seem to be working for any of the emails I have, and my helpserve page appears fine (tickets do send I just cant access them to respond)

thanks

chris

[clyde]

Hi, you need to go into the Staff CP, login, then find the tab for Tickets.
You can View the tickets there, and answer/deal with accordingly.