How Do I: share a custom field between User Ticket Creation and Staff Ticket Creation

rgvodden

How Do I: share a custom field between User Ticket Creation and Staff Ticket Creation?

It doesn't make sense to keep these fields separated, no matter who creates the ticket, there are fields that would need to be created no matter what (product, category, etc).

Has anyone found a way to do this?

mhunt · 27-07-2006, 11:46 PM

Not thatI've found. This is a major shortcoming. There's also no way to tie custom field to multiple departments.....it's either one or all. There are bugs logged for these to be resolved.

Can Kayako comment as to when these are likely to be resolved?

Mark

**Digital Mayhem** · 28-07-2006, 12:35 AM

mhunt I have to disagree with your one statement you can assign it to multiple departments... When you go to Admin CP > Custom Field > Insert Group and choose like User Ticket Creation it will then show all your departments and you check whichever ones you want it to apply too.. Its not one or all...

mhunt · 02-08-2006, 05:56 PM

You're right Steve....I stand corrected.

Mark

rgvodden · 02-08-2006, 06:34 PM

Is there a work-around for sharing fields between User and Staff Ticket Creation?

Gareth · 02-08-2006, 10:01 PM

I'd like to have this facility too, at the moment I have to manually add customs fileds to each ticket if it's generated internally.

Adam12 · 03-08-2006, 12:31 AM

Hey,

Same here...

From,
Adam

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mhunt Offline Member Posts: 63 Join Date: May 2005	27-07-2006, 11:46 PM Not thatI've found. This is a major shortcoming. There's also no way to tie custom field to multiple departments.....it's either one or all. There are bugs logged for these to be resolved. Can Kayako comment as to when these are likely to be resolved? Mark

mhunt Offline Member Posts: 63 Join Date: May 2005	02-08-2006, 05:56 PM You're right Steve....I stand corrected. Mark

rgvodden Offline New Member Posts: 17 Join Date: May 2006 Location: Vancouver, BC	02-08-2006, 06:34 PM Is there a work-around for sharing fields between User and Staff Ticket Creation? Graham Vodden Manager, Customer Service SPORG.COM events. memberships. donations. online

Gareth Offline New Member Posts: 8 Join Date: Nov 2005	02-08-2006, 10:01 PM I'd like to have this facility too, at the moment I have to manually add customs fileds to each ticket if it's generated internally.

Adam12 Offline Member Posts: 91 Join Date: Sep 2005 Location: Los Angeles, CA, USA	03-08-2006, 12:31 AM Hey, Same here... From, Adam === www.eastsolid.com <-- The hosts host. Shared Hosting, Reseller Hosting, Dedicated Server Hosting, Backup Services and Server Management. Now with Enterprise Hosting (No more then 20 accounts per server!)