How Do You Auto Assign Owner by Dept

sheig · **How Do You Auto Assign Owner by Dept -** 24-08-2008, 01:11 PM

Sorry if this is a newby question but I have been looking for a solution. i can auto assign the owner via the Manage Email Parsing by putting in a new rule which works for any email address in the queue.

My Problem is if a customer submits a ticket via the support site form how do I have that auto assigned to a member of staff as it does not go through the parsing section.

Thanks for any help at all.
Mark

craigbrass · 24-08-2008, 06:04 PM

Rules for web tickets are not currently a feature. I read it will be added in V4 however.

sheig · 24-08-2008, 06:32 PM

Hi Craig thanks for that I thought that might be the case as i had looked everywhere. if it is coming out that is even better.

Cheers
Mark

craigbrass · 24-08-2008, 06:49 PM

Please note however that no date for V4 has been set yet.

sheig · 24-08-2008, 07:13 PM

No problem. Hopefully soon.
Thanks

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Custom Fields Email needs to be able to auto assign custom fields	slarson	Feature Requests	0	03-04-2008 07:29 PM
Tickets Auto assign on reply - Global Admin Rule	GoneShootin	Feature Requests	2	24-01-2008 09:44 PM
Auto assign on reply	GoneShootin	Wont Implement / Already Implemented	1	24-01-2008 09:45 AM
How can I Auto Assign a Ticket?	chelsel	How do I?	5	20-02-2007 11:28 PM

craigbrass Offline Senior Member Posts: 5,753 Join Date: Jun 2005 Location: Cumbria, UK	24-08-2008, 06:04 PM Rules for web tickets are not currently a feature. I read it will be added in V4 however. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

sheig Offline New Member Posts: 3 Join Date: Aug 2008	24-08-2008, 06:32 PM Hi Craig thanks for that I thought that might be the case as i had looked everywhere. if it is coming out that is even better. Cheers Mark

craigbrass Offline Senior Member Posts: 5,753 Join Date: Jun 2005 Location: Cumbria, UK	24-08-2008, 06:49 PM Please note however that no date for V4 has been set yet. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

sheig Offline New Member Posts: 3 Join Date: Aug 2008	24-08-2008, 07:13 PM No problem. Hopefully soon. Thanks