How do you edit the text in email templates?

[chris8lunch]

How do you edit the text in email templates?

I go into them and get things like this,

<{if $ishtml == true}><font face="Verdana, Arial, Helvetica" size="2">
<{$language[arintro]}><BR>
<BR>
&nbsp;&nbsp;&nbsp;<b><{$language[articketid]}></b><{$ticket[fticketid]}><BR>
&nbsp;&nbsp;&nbsp;<b><{$language[arsubject]}></b><{$ticket[subject]}><BR>
&nbsp;&nbsp;&nbsp;<b><{$language[ardepartment]}></b><{$ticket[department]}><BR>
&nbsp;&nbsp;&nbsp;<b><{$language[arpriority]}></b><{$ticket[priority]}><BR>
&nbsp;&nbsp;&nbsp;<b><{$language[arstatus]}></b><{$ticket[status]}><BR>
<BR>
<{$language[arsubfooter]}><a href="<{$swiftpath}>index.php?_m=tickets&_a=viewticket&ticketid=<{$ticket[ticketid]}>"><{$swiftpath}></a><BR><{if $settings[u_sendpw] == 1 && $user[userpasswordtxt] != "" && $user[loginapi_moduleid] == 1}>
&nbsp;&nbsp;&nbsp;<b><{$language[aremail]}></b><{$ticket[email]}><BR>
&nbsp;&nbsp;&nbsp;<b><{$language[arpassword]}></b><{$user[userpasswordtxt]}><BR>
<{/if}>
<BR><{if $newscount != 0}>
<{foreach key=newskey value=newsitem from=$news}>
<b><{$newsitem[index]}>.</b> <a href="<{$swiftpath}>index.php?_m=news&_a=viewnews&newsid=<{$newsitem[newsid]}>&group=<{$ticket[tgroup]}>"><{$newsitem[subject]}></a><BR>
<{/foreach}>
<BR>
<{/if}>
<{$language[arfooter]}><BR>
<BR>
<{$settings[general_companyname]}><{if $queuesignature != ""}><BR><{$queuesignature}><{/if}></font><{else}><{$ticket[fullname]}>,
<{$language[arintro]}>

	<{$language[articketid]}><{$ticket[fticketid]}>
	<{$language[arsubject]}><{$ticket[subject]}>
	<{$language[ardepartment]}><{$ticket[department]}>
	<{$language[arpriority]}><{$ticket[priority]}>
	<{$language[arstatus]}><{$ticket[status]}>

<{$language[arsubfooter]}><{$swiftpath}>index.php?_m=tickets&_a=viewticket&ticketid=<{$ticket[ticketid]}><{if $settings[u_sendpw] == 1 && $user[userpasswordtxt] != "" && $user[loginapi_moduleid] == 1}>

	<{$language[aremail]}><{$ticket[email]}>
	<{$language[arpassword]}><{$user[userpasswordtxt]}>
<{/if}>

<{if $newscount != 0}>
<{foreach key=newskey value=newsitem from=$news}>
<{$newsitem[index]}>. <{$newsitem[subject]}>
<{$swiftpath}>index.php?_m=news&_a=viewnews&newsid=<{$newsitem[newsid]}>&group=<{$ticket[tgroup]}>

<{/foreach}>

<{/if}>
<{$language[arfooter]}>

Please do NOT respond to this email, log back into the ticket system and post your replies.

<{$settings[general_companyname]}><{if $queuesignature != ""}>
<{$queuesignature}><{/if}><{/if}>

But see I added some text into that and it didn't show up! Also I don't see where to edit any of the text already in it!

Please help, thanks!

[eiden]

Try to clear you cache directory.

[chris8lunch]

Originally Posted by eiden

Try to clear you cache directory.

That didn't answer my question. Where is the text to edit?? I don't see it at all!! NOT IN ANY OF THE EMAIL MESSAGES!

[eiden]

Originally Posted by chris8lunch

That didn't answer my question. Where is the text to edit?? I don't see it at all!! NOT IN ANY OF THE EMAIL MESSAGES!

Do you actually think that people here will help you faster when you yell ?

This is how I edit my email templates:

1. Go to AdminCP
2. Click on Templates->Manage Groups
3. Select the template group you want to modify by clicking on Templates.
4. Select the template you want to edit.
5. Press the Save button.

[chris8lunch]

Originally Posted by eiden

Do you actually think that people here will help you faster when you yell ?

This is how I edit my email templates:

1. Go to AdminCP
2. Click on Templates->Manage Groups
3. Select the template group you want to modify by clicking on Templates.
4. Select the template you want to edit.
5. Press the Save button.

I know how to do that, but yet again there IS NOT TEXT in any of those templates, I don't know how I edit the TEXT in the email messages. All it has is abunch of CODING. I wasn't yelling I was pointing out important parts of my message.

[eiden]

That's ok Remeber that writing in upper case letters is the same as yelling

Are you sure you are editing the right template ?

Try to add this to the template and see what happens:

<{if $ishtml == true}>
Mail is HTML!
<{else}>
Mail is text!
<{/if}>

[xian]

Eiden - Have you figured out how to include the whole email (all replies) in the reply and have it look good without using HTML? When I do it there is the XML <br /> that I cant get past...

I would not force HTML emails upon my enemies.

[eiden]

Are you referring to the $postlist variable in the templates ? (Don't know if you have read: HowTo: Send the mailhistory with a ticket reply/forward )

[chris8lunch]

Alright look at this,

PHP Code:

<{if $ishtml == true}><font face="Verdana, Arial, Helvetica" size="2">
<{$language[arintro]}><BR>
<BR>
&nbsp;&nbsp;&nbsp;<b><{$language[articketid]}></b><{$ticket[fticketid]}><BR>
&nbsp;&nbsp;&nbsp;<b><{$language[arsubject]}></b><{$ticket[subject]}><BR>
&nbsp;&nbsp;&nbsp;<b><{$language[ardepartment]}></b><{$ticket[department]}><BR>
&nbsp;&nbsp;&nbsp;<b><{$language[arpriority]}></b><{$ticket[priority]}><BR>
&nbsp;&nbsp;&nbsp;<b><{$language[arstatus]}></b><{$ticket[status]}><BR>
<BR>
<{$language[arsubfooter]}><a href="<{$swiftpath}>index.php?_m=tickets&_a=viewticket&ticketid=<{$ticket[ticketid]}>"><{$swiftpath}></a><BR><{if $settings[u_sendpw] == 1 && $user[userpasswordtxt] != "" && $user[loginapi_moduleid] == 1}>
&nbsp;&nbsp;&nbsp;<b><{$language[aremail]}></b><{$ticket[email]}><BR>
&nbsp;&nbsp;&nbsp;<b><{$language[arpassword]}></b><{$user[userpasswordtxt]}><BR>
<{/if}>
<BR><{if $newscount != 0}>
<{foreach key=newskey value=newsitem from=$news}>
<b><{$newsitem[index]}>.</b> <a href="<{$swiftpath}>index.php?_m=news&_a=viewnews&newsid=<{$newsitem[newsid]}>&group=<{$ticket[tgroup]}>"><{$newsitem[subject]}></a><BR>
<{/foreach}>
<BR>
<{/if}>
<{$language[arfooter]}><BR>
<BR>
<{$settings[general_companyname]}><{if $queuesignature != ""}><BR><{$queuesignature}><{/if}></font><{else}><{$ticket[fullname]}>,
<{$language[arintro]}>

    <{$language[articketid]}><{$ticket[fticketid]}>
    <{$language[arsubject]}><{$ticket[subject]}>
    <{$language[ardepartment]}><{$ticket[department]}>
    <{$language[arpriority]}><{$ticket[priority]}>
    <{$language[arstatus]}><{$ticket[status]}>

<{$language[arsubfooter]}><{$swiftpath}>index.php?_m=tickets&_a=viewticket&ticketid=<{$ticket[ticketid]}><{if $settings[u_sendpw] == 1 && $user[userpasswordtxt] != "" && $user[loginapi_moduleid] == 1}>

    <{$language[aremail]}><{$ticket[email]}>
    <{$language[arpassword]}><{$user[userpasswordtxt]}>
<{/if}>

<{if $newscount != 0}>
<{foreach key=newskey value=newsitem from=$news}>
<{$newsitem[index]}>. <{$newsitem[subject]}>
<{$swiftpath}>index.php?_m=news&_a=viewnews&newsid=<{$newsitem[newsid]}>&group=<{$ticket[tgroup]}>

<{/foreach}>

<{/if}>
<{$language[arfooter]}>


<{$settings[general_companyname]}><{if $queuesignature != ""}>
<{$queuesignature}><{/if}><{/if}> 


As you can see there is NO TEXT to edit!!! WHERE IS IT! Also when I add text into it, it does not appear in the email! I know its changing the email message because I took out some of the coding and noticed change..

Anyway, where is the text in the mail to edit? Do you see it? Because I don't!

[Varun Shoor]

The text is in Admin CP > Languages. You can use search to lookup the text you wish to edit.

Regards,

Varun Shoor

[wpcomp]

What about adding text to the message?

I'm trying to add a line before the news articles to say:
"See our latest news:"

I tried adding just the text here:

<BR><{if $newscount != 0}>
See our latest news:<BR>
<{foreach key=newskey value=newsitem from=$news}>

But then the autoresponse does not get sent...which tells me there is an error somewhere.

-Vic

Originally Posted by Varun [K]

The text is in Admin CP > Languages. You can use search to lookup the text you wish to edit.

Regards,

Varun Shoor

[dnicol]

Originally Posted by wpcomp

What about adding text to the message?

I'm trying to add a line before the news articles to say:
"See our latest news:"

I tried adding just the text here:

<BR><{if $newscount != 0}>
See our latest news:<BR>
<{foreach key=newskey value=newsitem from=$news}>

But then the autoresponse does not get sent...which tells me there is an error somewhere.

-Vic

There is a swfloodhash table which is used to prevent people from flooding emails. It base don time when the email is sent. Sof you if try to email kayako right after already sending another email you wont get an auto responder.