 |
SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
 |
| | LinkBack | Thread Tools | Search this Thread | Display Modes |
| ||||||||||||
|
|
| | LinkBack | Thread Tools | Search this Thread | Display Modes |
(#1)
  |
| New Member Posts: 3 Join Date: Oct 2005 Location: Dallas, Texas | How do you set Overdue Hours? -
25-01-2006, 07:56 PM
We have tickets that are marked overdue after 15 minutes and them some after 3 hours . I would like the overdue to be associated after 3 hours. Any thoughts? Thanks, Tyson |
| |  |
|
| Tags |
| overdue |
| Thread Tools | Search this Thread |
| Display Modes | |
| |
Similar Threads | ||||
| Thread | Thread Starter | Forum | Replies | Last Post |
| Horrible SLA Problems | Emma | SupportSuite, eSupport and LiveResponse | 26 | 26-10-2007 10:03 AM |
| How does Kayako Determine Overdue? | pjtgrizzly | SupportSuite, eSupport and LiveResponse | 0 | 26-06-2007 06:57 PM |
Linear Mode
