How to have complete ticket history emailed?

Howard007 · **How to have complete ticket history emailed? -** 16-09-2005, 05:35 AM

I can't figure out how to have the complete ticket history email out everytime the ticket is updated and it's emailed out to the group. Only the current text is included and when you have lots of tickets, the only way seems to be login to the helpdesk. Surely I missed something to have the complete ticket always included so you can follow it?

Thanks

Howard007 · 19-09-2005, 10:57 PM

Am I to assume it doesn't do this? Only email the current response and not full thread of ticket?

Neil-UKWSD · 19-09-2005, 11:05 PM

Hi,

It only emails back the current response.

Howard007 · 20-09-2005, 03:28 AM

Okay, wouldn't it make sense to at least have an option to email complete thread? If anyone has a busy helpdesk, how the heck are they supposed to remember the reply only?
This is almost a must! ?????

Neil-UKWSD · 20-09-2005, 10:45 AM

Hi,

Open a feature request here http://bugs.kayako.net for this.

lepa · **It looks like this has been fixed? -** 14-03-2006, 03:11 AM

Neil:
It looks like this variable $postlist is supposed be able to allow us to have the complete thread emailed on each ticket.

Can we have an example on how to implement? We have enabled it in our system, but nothing shows up, so we are assuming that we need to add something to our templates to allow us to do this.

Thanks in advance,
Paul

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Howard007 Offline New Member Posts: 17 Join Date: Aug 2005	19-09-2005, 10:57 PM Am I to assume it doesn't do this? Only email the current response and not full thread of ticket?

Neil-UKWSD Offline Member Posts: 868 Join Date: Jun 2003 Location: United Kingdom	19-09-2005, 11:05 PM Hi, It only emails back the current response. Neil Wood \| UK Web.Solutions Direct Ltd UK cPanel/WHM hosting accounts http://ukwebsolutionsdirect.co.uk

Howard007 Offline New Member Posts: 17 Join Date: Aug 2005	20-09-2005, 03:28 AM Okay, wouldn't it make sense to at least have an option to email complete thread? If anyone has a busy helpdesk, how the heck are they supposed to remember the reply only? This is almost a must! ?????

Neil-UKWSD Offline Member Posts: 868 Join Date: Jun 2003 Location: United Kingdom	20-09-2005, 10:45 AM Hi, Open a feature request here http://bugs.kayako.net for this. Neil Wood \| UK Web.Solutions Direct Ltd UK cPanel/WHM hosting accounts http://ukwebsolutionsdirect.co.uk