How long to fix bug

Alex H · **How long to fix bug -** 15-04-2008, 08:58 PM

Hi does anyone know roughly how long it takes for bugs to get fixed - we have a bug, reported by the kayako support team to the bugs list, but at present some 10% of our clients cannot access our support site
Thanks
Alex

**Jamie Edwards** · 15-04-2008, 09:01 PM

Hi Alex,

There isn't an ETA assigned to each entry in the bug tracker, but good progress is being made on each one. You can find a lot of information on each entry and the roadmaps for each version in the tracker itself: Kayako Bug Tracker - Issue List

Alex H · 15-04-2008, 09:06 PM

Hi Jamie

Yes thanks, I have been there, it's still listed as New, which I assume means that no-one has yet even looked at it.

Alex

**Jamie Edwards** · 15-04-2008, 09:08 PM

Hi Alex,

That is correct; it will be marked either as Confirmed, Deferred or Investigating (should the bug involve complex scenarios).

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Alex H Offline Member Posts: 138 Join Date: Aug 2004 Location: Devon UK	How long to fix bug - 15-04-2008, 08:58 PM Hi does anyone know roughly how long it takes for bugs to get fixed - we have a bug, reported by the kayako support team to the bugs list, but at present some 10% of our clients cannot access our support site Thanks Alex When you have eliminated the impossible, whatever remains, however improbably, must be the truth

Alex H Offline Member Posts: 138 Join Date: Aug 2004 Location: Devon UK	15-04-2008, 09:06 PM Hi Jamie Yes thanks, I have been there, it's still listed as New, which I assume means that no-one has yet even looked at it. Alex When you have eliminated the impossible, whatever remains, however improbably, must be the truth