How many days does a ticket will be visible in the helpdesk (staff) - Kayako

vineethshyam

HOw many days will a ticket be visible in helpdesk(staff cp), Say I have 17,000 tickets now and I am using kayako since past 8 9 months ,I am unable to see tickets from 1 to 6000 i.e probably 3 months old ..

Between these months I upgraded the ticketing system once from 3.00.21 to 3.04.10 .

supportskins · 31-01-2007, 03:18 PM

Tickets are not lost, they are saved in the database. What is the size of your database? Have you carried out any manual changes?

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Kayako SupportSuite v3.04.10 Stable Build	Varun Shoor	News and Announcements	2	06-10-2006 10:41 PM
v3.00.27 Stable Available	Varun Shoor	News and Announcements	1	05-12-2005 10:21 PM

vineethshyam Offline Member Posts: 68 Join Date: Sep 2006	How many days does a ticket will be visible in the helpdesk (staff) - 31-01-2007, 02:46 PM HOw many days will a ticket be visible in helpdesk(staff cp), Say I have 17,000 tickets now and I am using kayako since past 8 9 months ,I am unable to see tickets from 1 to 6000 i.e probably 3 months old .. Between these months I upgraded the ticketing system once from 3.00.21 to 3.04.10 .

supportskins Offline Senior Member Posts: 3,956 Join Date: Aug 2006 Location: Mumbai, India	31-01-2007, 03:18 PM Tickets are not lost, they are saved in the database. What is the size of your database? Have you carried out any manual changes? Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/