How to not Fetch all Inbox

jairovg · **How to not Fetch all Inbox -** 05-03-2008, 01:33 AM

Hi.

I have a little problem with the mail fetch. I actually have Google Apps with the IMAP enabled, but If i create a new staff user, all the inbox is fetched by Kayako and create lots of tickets. My mail, for example, has about 800 mails in inbox. I just want to create tickets for the new messages.

Is there any option to avoid this situation?

Thanks for any help.

supportskins · 05-03-2008, 07:46 AM

Did you add Staff User or Email Queue? You can configure the Email Queue not to send autoresponder emails.

jairovg · 06-03-2008, 03:16 AM

Hi.
Both, I had not considered that option (not to send autoresponder), but it still create all the tickets, even if no autoresponders are send.

I think that I found the answer, I have archived all the mails in Google (tested with 4 messages in another email account) and Kayako didn't create the tickets for those messages, only fetch the messages that was in Inbox.

Thanks.

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Upgrading question	PhilW	Installation & Upgrading	5	23-10-2007 01:51 PM
Upgrading from 3.11.00 broke my mail parser.	netFusion	Installation & Upgrading	18	02-08-2007 03:00 PM
UserName or Password is incorrect	NC Software	SupportSuite, eSupport and LiveResponse	0	01-08-2007 02:50 PM
Outgoing Email Parser Problem - takes 1 hour or more to fetch email	forax	SupportSuite, eSupport and LiveResponse	5	13-02-2007 10:29 AM
Total Messages in Inbox: 0<br>0 Total Messages<br>Rejected Messages: 0<br>Accepted	Rashin	SupportSuite, eSupport and LiveResponse	5	07-01-2007 11:16 AM

supportskins Offline Senior Member Posts: 3,494 Join Date: Aug 2006 Location: Mumbai, India	05-03-2008, 07:46 AM Did you add Staff User or Email Queue? You can configure the Email Queue not to send autoresponder emails. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

jairovg Offline New Member Posts: 6 Join Date: Jan 2008	06-03-2008, 03:16 AM Hi. Both, I had not considered that option (not to send autoresponder), but it still create all the tickets, even if no autoresponders are send. I think that I found the answer, I have archived all the mails in Google (tested with 4 messages in another email account) and Kayako didn't create the tickets for those messages, only fetch the messages that was in Inbox. Thanks.