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SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
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(#1)
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| Member  Posts: 523 Join Date: Dec 2005 Location: Sitting | How to put Owner Assigned in Ticket Details Footer? -
28-04-2006, 03:24 PM
I want the e-mails within the Ticket Details section to reflect the owner (staff assigned) to the ticket. This will help with the broadcast e-mails across a department for the recipients to know who owns the ticket. What variable is the "Owner Assigned" variable so I can modify my templates to include this information? |
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(#2)
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| New Member Posts: 16 Join Date: Feb 2006 |
15-05-2006, 11:47 PM
anyone have any clues? |
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(#3)
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| New Member Posts: 16 Join Date: Feb 2006 |
17-05-2006, 07:59 PM
buehler? This would great if the ticket alerts would list the staff member who owns the ticket in the "ticket details" section. |
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| assigned, details, footer, owner, ticket |
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