How to remove default fields from forms

[raykay]

Hi,

I've set up a group with custom fields and assigned it to a department. In the form the user completes I only want these fields. I don't want the Default General information, Message details or Upload file(s) sets.

I've tinkered with plenty of settings including making my new set a default set, removing default status from the "Default" set, unchecking "default" under Customize in a department - all to no avail.

Is this possible or do I have to live with the default sets?

[supportskins]

You will have to edit the submitticket template and set these fields as hidden. That should do the trick.

[raykay]

Thanks. I can't get it to work though..

I've found some other posts on this (now that I know what to look for) but I'm unclear exactly what to do.

Here's some code from the template:

<td width="70%"><input name="fullname" type="text" size="25" class="swifttext" value="<{$fullname}>"></td>

I've changed "text" to "hidden" and added type="hidden" but the field persists in test forms.

What's the missing step?

[supportskins]

Try something like this:

<input type="hidden" name="fullname" value="Client">

[bionhosting]

you can have if statements based on departments. I've used this.
Works very nicely!

[raykay]

Hi,

I've been side tracked form completnig this task but had a problem when I hid full name as the form couldn't be submitted. looks like it's best to use the existing one. :-)

"If statements" can you expand on the benefits and how to..?

[bionhosting]

<{if $department[departmentid] == "1" || $department[departmentid] == "3" || $department[departmentid] == "5" || $department[departmentid] == "6" || $department[departmentid] == "13"}>

* content for displaying message details box*

<{/if}>


<{if $department[departmentid] == "12"}>

*if your settings are can attach, etc. content for displaying upload field box, etc.*

<{/if}>

something like that...

[raykay]

Ok, thanks.

[jasonwood]

i did the above, but on submitting a ticket, it returns the "field not filled in" error, even though the default fields are not showing. there must be another part of the code elsewhere expecting values from these default fields.

My solution was to prefill the subject and message body with text for a certain department, thus avoiding the error. Not the best solution but it works

[craigbrass]

Are you sure Value contains something? It cannot be blank.

[bionhosting]

ohh I think the subject was supposed to be filled with something? I never really trialed this... lol I just hid the fields..
uhh oh