How to send emails to staff when a customer updates a ticket

sbargay

Hi,

What do I need to configure the Kayako in order to automatically send emails to all staf whenever a user updates a ticket.

We get an email for new tickets but not for updated ones.

Do I need to assign an owner to get an email?

Thanks,
Saar

**Jamie Edwards** · 16-04-2008, 09:48 AM

Hi there,

You need to configure Ticket Alerts in the staff control panel. There is more about this in the user manual.

sbargay · **Thanks! -** 16-04-2008, 10:27 AM

Thanks!

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sbargay Offline New Member Posts: 8 Join Date: Feb 2008	How to send emails to staff when a customer updates a ticket - 16-04-2008, 09:40 AM Hi, What do I need to configure the Kayako in order to automatically send emails to all staf whenever a user updates a ticket. We get an email for new tickets but not for updated ones. Do I need to assign an owner to get an email? Thanks, Saar

sbargay Offline New Member Posts: 8 Join Date: Feb 2008	Thanks! - 16-04-2008, 10:27 AM Thanks!