How to set to create tickets automatically

samran · 04:37 AM

Hi,

We have subscribed to monthly supportsuite. Our support area at http://samrantech.helpserve.com

How should i set up to create tickets automatically when a customer sends mail to support@xxx.com?

I want to do this:

Our support mail id is :support@xxxxx.com

When our customers send mail to support@xxxxx.com a ticket should be created automatically instead of logging into our support area.

Regards,
RajaRam.

samran · 11-01-2006, 04:39 AM

Update:

I tried with email queue and not working...any idea where i am wrong?

samran · 11-01-2006, 05:49 AM

mmm....half of the way.

I have't set CronTab to pull mails to support system.

Ok. I have subscribed monthly support suite hosting and what is the URL should i give to schedule in Crontab?

anypne please? it is urgent.

samran · 06:36 AM

hi..managed to resolve this issue. just added my support email id of helpserve at Cpanel to redirect and works perfectly.

thank you all.

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samran Offline New Member Posts: 7 Join Date: Jan 2006	11-01-2006, 04:39 AM Update: I tried with email queue and not working...any idea where i am wrong? Samran Technologies

samran Offline New Member Posts: 7 Join Date: Jan 2006	11-01-2006, 05:49 AM mmm....half of the way. I have't set CronTab to pull mails to support system. Ok. I have subscribed monthly support suite hosting and what is the URL should i give to schedule in Crontab? anypne please? it is urgent. Samran Technologies

samran Offline New Member Posts: 7 Join Date: Jan 2006	11-01-2006, 06:29 AM hi..managed to resolve this issue. just added my support email id of helpserve at Cpanel to redirect and works perfectly. thank you all. Samran Technologies Last edited by samran; 11-01-2006 at 06:36 AM.