How to translate the status/priority

[logicway]

How can I translate the statusses (open, closed, etc.) and priorities (high, low, etc.)?

They are presented in english on the "support center".
I couldn't find any language phrases to translate.

[supportskins]

You can translate them under -- Admin CP > Tickets > Manage Status/Manage Priorities

[logicway]

Originally Posted by supportskins

You can translate them under -- Admin CP > Tickets > Manage Status/Manage Priorities

Thanks, but there I can only enter a new value. I cannot translate them.

I want that when a user selects german, these statusses/pritorities also to be displayed in german. But when the user select dutch, french, english, I want it to display it in dutch, french, english, etc.

Isn't eSupport multi-language?

[supportskins]

The software allows you to edit the existing ones and add the new ones. Using the edit feature you can translate them. While the Ticket Priorities (which the client select while submitting the ticket) can also be assigned to selective template groups.

[logicway]

Originally Posted by supportskins

The software allows you to edit the existing ones and add the new ones. Using the edit feature you can translate them. While the Ticket Priorities (which the client select while submitting the ticket) can also be assigned to selective template groups.

Thanks.

Kayako is not multi-language-prepared.
There should be more flexibility.
Just like these priorities and statusses. There should be some kind of tabs, so you can enter text for the installed languages.

The same way all other content should be translatable, like kb-articels, downloads, troubelshooters, news. So all content and all text that can show up in client support center should be translatable.

I will make some time to describe this multi-language-feature to enter it as a feature request.