Howto disable the auto responder

[GoneShootin]

This was happening since the upgrade with a revert back to orig templates, but has strangely started behaving itself...

[josephstern]

I reverted all of mine also, but it's definitely still happening for me, on cc'd recipients.

[cginest]

So is this fixed in the latest version (3.30.02) or not? I work for the largest email deliverability company in the world, and this a major, major deal. Anyone using support suite is likely to be blacklisted within a few days of their queue addresses being harvested, which eventually happens to everyone. Backscatter will turn every broken implementation into a spammer, and it sounds like every implementation may be broken. This needs to be fixed asap if its not already.

Can a rep from Kayako give us an update on this issue?

Thanks

[cginest]

Testing confirms this is NOT resolved. CC'd recipients still receive the auto ack's. This is some pretty poor QA on Kayako's part.

Is there a workaround other than modifying the modules\parser\functions_parsercore.php file? Im still hosted and kayako wont make any changes for me, unless of course, I raise some serious hell, which is about to happen. This is pretty ridiculous.

[John Haugeland]

Well, since someone filed a bug today, it's getting looked at.

[cginest]

Yeah, thats me.

[Salman]

Originally Posted by John Haugeland

Well, since someone filed a bug today, it's getting looked at.

Hope you can fix it by next year!

[arangen]

Are there any updates on this? This is really very annoying.

[John Haugeland]

Arangen: please open a support ticket.

[mafoo]

I am having the same problem. I opened a ticket but was told to monitor the bug report. It's causing us lots of problems. Does anyone known is there is any estimated fix time for this or a temporary fix for the time being?

Matt

[Dioxin]

In functions_parsercore.php change:

PHP Code:

if ($_SWIFT['settings']['t_autorespondercc'] == 1) 


to

PHP Code:

// Dioxin: bugfix
// if ($_SWIFT['settings']['t_autorespondercc'] == 1)
if ($_SWIFT['settings']['t_autorespondercc'] == 1 && $sendautoresponder) 


maybe that helps. Still needs testing...

[Matthew]

I don't want to disable the autoresponder entirely; I just want to prevent it going out to CCed address. It seems like Dioxin found the right spot in functions_parsercore.php, around line 645:

PHP Code:

                if($recipient != $_email['fromEmail'] && $recipient != $_email['toEmail'] && $recipient != $_email["replytoEmail"] && !in_array($recipient,$_SWIFT["ticketobj"]->getRecipients()) && $_SWIFT["queuecache"]["p"][$recipient] != 1)
                {
                    $_SWIFT["ticketobj"]->addRecipients(array($recipient),RECIPIENT_CCUSER);
                    if ($_SWIFT['settings']['t_autorespondercc'] == 1)
                    {
                        $_SWIFT["ticketobj"]->sendAutoResponder($recipient);
                    }
                } 


When I comment out the key line:

PHP Code:

$_SWIFT["ticketobj"]->sendAutoResponder($recipient); 


... the autoresponder does not go out to any but the address in the TO field.