html in each line when the user send an email

arteryplanet · **html <br> in each line when the user send an email -** 01-10-2006, 11:13 PM

Hi,

We just updated to the last version today (3.04), when a client send us an email, the alert email it coming with on the end of each line.
We use text but looks like something is inserting the html tag there.

Any idea?

ziaka · 02-10-2006, 02:47 AM

I am getting the same problem.

arteryplanet · 04-10-2006, 05:53 PM

should i open a bug ticket?

Mahesh Slaria · 04-10-2006, 09:23 PM

Hi,
Please make sure your template settings are correct. If it shows "Upgrade Revert Required" then please restore your templates.

Regards,

ziaka · 05-10-2006, 12:45 AM

Mine shows its using the default template.

arteryplanet · 06-10-2006, 05:38 PM

same here, and also must be a parser problem because the tickets replyied by the clients through the supportsuite are coming ok, but the ones replyied by email are parsed with the on the end in each line, so i guess is not a template problem.

Javed · 06-10-2006, 05:43 PM

When replying from Support Suite to a ticket the email comes in with no line break and all the text comes in one line.

Please advise

Javed

User Name · 09-10-2006, 03:00 AM

Quote:

Originally Posted by arteryplanet

same here, and also must be a parser problem because the tickets replyied by the clients through the supportsuite are coming ok, but the ones replyied by email are parsed with the on the end in each line, so i guess is not a template problem.

Exactly the opposite for me. Are you using text or html e-mails? I'm using text e-mails. In my case the piped e-mails come through okay (sometimes) but the replies from the helpdesk have the tags added.

arteryplanet · 09-10-2006, 05:07 PM

yes we are using txt but in ioncube version and php & mysql V4.x

arteryplanet · 11-10-2006, 07:00 PM

hi guys, i saw they said they fixed it in the last CVS, i updated and nothing has changed, wondering if it worked for someone?

User Name · 12-10-2006, 03:03 AM

Nope, nothing changed here, either.

NC Software · 12-10-2006, 10:45 AM

This problem started with 3.04.00, I noticed it, wasn't sure what was going on! I have since switched to HTML e-mails, so I don't notice it, probably still an issue.

User Name · 13-10-2006, 03:15 PM

Well, I'm very glad that it's not happening to clients. Anybody know which file controls the e-mail sent to the staff? There has to be some way to get rid of this code or even to switch the staff e-mails to html...

arteryplanet · 20-10-2006, 02:22 AM

i did open a bug track for this, updated to the last cvs and continue with the problem.

arteryplanet · 25-10-2006, 11:46 PM

just in case someone at Kayako are interested to fix this bug, here is the bug number FS#1692

Thanx!

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ziaka Offline Member Posts: 43 Join Date: Oct 2006	02-10-2006, 02:47 AM I am getting the same problem.

arteryplanet Offline Member Posts: 75 Join Date: Aug 2003 Location: California	04-10-2006, 05:53 PM should i open a bug ticket? ArteryPlanet.Net - Internet Solutions Experience the Difference.....Experience our Planet.

Mahesh Slaria Offline Member Posts: 183 Join Date: Jul 2006	04-10-2006, 09:23 PM Hi, Please make sure your template settings are correct. If it shows "Upgrade Revert Required" then please restore your templates. Regards,

ziaka Offline Member Posts: 43 Join Date: Oct 2006	05-10-2006, 12:45 AM Mine shows its using the default template.

arteryplanet Offline Member Posts: 75 Join Date: Aug 2003 Location: California	06-10-2006, 05:38 PM same here, and also must be a parser problem because the tickets replyied by the clients through the supportsuite are coming ok, but the ones replyied by email are parsed with the </br> on the end in each line, so i guess is not a template problem. ArteryPlanet.Net - Internet Solutions Experience the Difference.....Experience our Planet.

Javed Offline New Member Posts: 1 Join Date: Oct 2006	06-10-2006, 05:43 PM When replying from Support Suite to a ticket the email comes in with no line break and all the text comes in one line. Please advise Javed

arteryplanet Offline Member Posts: 75 Join Date: Aug 2003 Location: California	09-10-2006, 05:07 PM yes we are using txt but in ioncube version and php & mysql V4.x ArteryPlanet.Net - Internet Solutions Experience the Difference.....Experience our Planet.

arteryplanet Offline Member Posts: 75 Join Date: Aug 2003 Location: California	11-10-2006, 07:00 PM hi guys, i saw they said they fixed it in the last CVS, i updated and nothing has changed, wondering if it worked for someone? ArteryPlanet.Net - Internet Solutions Experience the Difference.....Experience our Planet.

User Name Offline Member Posts: 116 Join Date: May 2005	12-10-2006, 03:03 AM Nope, nothing changed here, either. PHP 5.1.5 MySQL 5.0.24 eSupport 3.04.10 (Zend, self-hosted)

NC Software Offline Member Posts: 523 Join Date: Dec 2005 Location: Sitting	12-10-2006, 10:45 AM This problem started with 3.04.00, I noticed it, wasn't sure what was going on! I have since switched to HTML e-mails, so I don't notice it, probably still an issue. Neal Culiner NC Software, Inc. Visual Basic .NET Forums 3.30.02 STABLE

User Name Offline Member Posts: 116 Join Date: May 2005	13-10-2006, 03:15 PM Well, I'm very glad that it's not happening to clients. Anybody know which file controls the e-mail sent to the staff? There has to be some way to get rid of this code or even to switch the staff e-mails to html... PHP 5.1.5 MySQL 5.0.24 eSupport 3.04.10 (Zend, self-hosted)

arteryplanet Offline Member Posts: 75 Join Date: Aug 2003 Location: California	20-10-2006, 02:22 AM i did open a bug track for this, updated to the last cvs and continue with the problem. ArteryPlanet.Net - Internet Solutions Experience the Difference.....Experience our Planet.

arteryplanet Offline Member Posts: 75 Join Date: Aug 2003 Location: California	25-10-2006, 11:46 PM just in case someone at Kayako are interested to fix this bug, here is the bug number FS#1692 Thanx! ArteryPlanet.Net - Internet Solutions Experience the Difference.....Experience our Planet.