html <br> in each line when the user send an email - Page 2 - Kayako

ziaka · 25-10-2006, 11:51 PM

Yes please fix this bug.

steven619 · **code issue -** 26-10-2006, 01:37 AM

Just so support doesn't think we are crazy...
The same thing is happening with our upgrade.

Now my email notices have a lot of html code.
Aside from telling my preference to send in html I would think it is a bug.

Maybe support could install the upgrade on their computers or we can chip in and get them a Dell.

steven619 · **html code update -** 30-10-2006, 08:34 PM

Any updates???

steven619 · **html <br> bugs -** 03-11-2006, 12:25 AM

I guess if Kayako does not answer questions they hope the problem will fix itself...(ie... we all leave).

Kayako..are you there???

User Name · 03-11-2006, 02:54 AM

I got an update to my ticket saying the issue would be fixed in the next release.

spwolf · 08-11-2006, 01:53 PM

Quote:

Originally Posted by User Name

I got an update to my ticket saying the issue would be fixed in the next release.

same problem here - can you update the thread when it gets fixed so we know...

thanks!

Racked Hosting · 08-11-2006, 06:38 PM

Quote:

Originally Posted by spwolf

same problem here - can you update the thread when it gets fixed so we know...

thanks!

I though it's already been fixed. Check out the latest CVS.

ziaka · 08-11-2006, 07:00 PM

I would try the CVS, but it says it wont work if you are upgrading.

arteryplanet · 08-11-2006, 08:26 PM

must be a joke, all of us are upgrading.

Racked Hosting · 08-11-2006, 08:59 PM

He just got it wrong. ziaka, that's just a warning from kayako that they are not responsible for problems which may occur if you upgrade to a CVS version. Go ahead and upgrade it, it has the bugs fixed! Trust me, I am an Official Tester

arteryplanet · 08-11-2006, 10:50 PM

thanx, il give it a try...btw someone have the list of the files affected in the folowing dates:

24 Oct 2006 09:36 PM - vshoor
Files Affected: 3
Notes:
Tickets:
- Time Worked in Ticket List now shows value in minutes rather than seconds
- Template Group field added in Ticket List

Live Support:
- Added some tweaks for better support of UTF Encoded data in Client Name and Email during Chats

18 Oct 2006 10:20 PM - mslaria
Files Affected: 2
Notes: Tickets:
- Fixed the problem of Email Queue Fields in view tickets display no data.
- Fixed the problem of calendar view for Svenska language.

Wondering why the **** there isnt a complete changelog list :-(

Thanx!

ziaka · 09-11-2006, 05:23 AM

I just upgraded and I still have html in the staff reply emails. Anyone else?

ziaka · 09-11-2006, 05:35 AM

I am using the CVS version v3.04.21

User Name · 09-11-2006, 07:13 AM

Quote:

Originally Posted by ziaka

I just upgraded and I still have html in the staff reply emails. Anyone else?

I just upgraded and it still hasn't been fixed. It would really be nice to get rid of these <br /> tags.

Racked Hosting · 09-11-2006, 07:35 AM

Ok, I will talk to Mahesh about this.

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ziaka Offline Member Posts: 45 Join Date: Oct 2006	25-10-2006, 11:51 PM Yes please fix this bug.

steven619 Offline New Member Posts: 9 Join Date: Oct 2006	code issue - 26-10-2006, 01:37 AM Just so support doesn't think we are crazy... The same thing is happening with our upgrade. Now my email notices have a lot of html code. Aside from telling my preference to send in html I would think it is a bug. Maybe support could install the upgrade on their computers or we can chip in and get them a Dell.

steven619 Offline New Member Posts: 9 Join Date: Oct 2006	html code update - 30-10-2006, 08:34 PM Any updates???

steven619 Offline New Member Posts: 9 Join Date: Oct 2006	html <br> bugs - 03-11-2006, 12:25 AM I guess if Kayako does not answer questions they hope the problem will fix itself...(ie... we all leave). Kayako..are you there???

User Name Offline Member Posts: 72 Join Date: May 2005	03-11-2006, 02:54 AM I got an update to my ticket saying the issue would be fixed in the next release. PHP 5.1.5 MySQL 5.0.24 eSupport 3.04.10 (Zend, self-hosted)

ziaka Offline Member Posts: 45 Join Date: Oct 2006	08-11-2006, 07:00 PM I would try the CVS, but it says it wont work if you are upgrading.

arteryplanet Offline Member Posts: 69 Join Date: Aug 2003 Location: California	08-11-2006, 08:26 PM must be a joke, all of us are upgrading. ArteryPlanet.Net - Internet Solutions Experience the Difference.....Experience our Planet.

Racked Hosting Offline Member Posts: 345 Join Date: Mar 2006 Location: Manipal	08-11-2006, 08:59 PM He just got it wrong. ziaka, that's just a warning from kayako that they are not responsible for problems which may occur if you upgrade to a CVS version. Go ahead and upgrade it, it has the bugs fixed! Trust me, I am an Official Tester Swaroop Hegde Director, Racked Hosting LLC

ziaka Offline Member Posts: 45 Join Date: Oct 2006	09-11-2006, 05:23 AM I just upgraded and I still have html in the staff reply emails. Anyone else?

ziaka Offline Member Posts: 45 Join Date: Oct 2006	09-11-2006, 05:35 AM I am using the CVS version v3.04.21

Racked Hosting Offline Member Posts: 345 Join Date: Mar 2006 Location: Manipal	09-11-2006, 07:35 AM Ok, I will talk to Mahesh about this. Swaroop Hegde Director, Racked Hosting LLC