HTML Staff reply - Kayako

SoFiMaN · **HTML Staff reply -** 26-03-2007, 12:39 AM

Hello,

I am interested to know how to change the emails being sent to clients to like those HTML emails

http://www.2and2.net/files/460716eac0e5a.jpg

Also, how to change the tickets font (client & staff side) ?

Thanks.

**Jamie Edwards** · 26-03-2007, 01:48 AM

Those e-mails can be edited by editing the template files via the administrator control panel. You will find them under Templates -> Your Template -> Tickets.

Most of the e-mails will be prefixed with email_*

SoFiMaN · 26-03-2007, 02:10 AM

Hello, thanks for the reply Jamie .. but is there anyway to find this HTML code at the pic above ? as I see it at many sites who use kayako as a helpdesk (so it might be somewhere at kayako?)

**Jamie Edwards** · 26-03-2007, 02:18 AM

Hi Mostafa,

The HTML code for that is found in the template email_staffreply (in and around lines 26 to 33).

SoFiMaN · 26-03-2007, 02:36 AM

Well, if its already there why its not being sent ? as the current emails are sent just like this (Text) :

Ticket Details
===================
Ticket ID:
Department:
Priority:
Status:

**Jamie Edwards** · 26-03-2007, 02:47 AM

Hi Mostafa,

Have you enabled HTML e-mails in the administrator control panel? (Settings -> Tickets)

SoFiMaN · 08:25 AM

No! thats what I am asking actually. I've tried changing the "Post Text Conversion" from Strip tags to HTML Entities, but still recieve the text emails !

supportskins · 26-03-2007, 10:04 AM

You need to change the outgoing email settings to HTML under:
Admin CP > Settings > CPU Optimization & Server Settings > Outgoing Mail Settings > Enable HTML Emails > Yes

**Jamie Edwards** · 26-03-2007, 11:30 AM

Quote:

Originally Posted by supportskins

You need to change the outgoing email settings to HTML under:
Admin CP > Settings > CPU Optimization & Server Settings > Outgoing Mail Settings > Enable HTML Emails > Yes

Thank you supportskins, my mistake!

Mostafa, I hope you got HTML e-mails working in the end.

SoFiMaN · 26-03-2007, 12:17 PM

Many thanks supportskins and Jamie, it worked fine now

But still the other question, how to change the tickets font (client & staff side) ?

**Jamie Edwards** · 26-03-2007, 12:20 PM

You can do that by editing the HTML code in the template you have found (using <font> tags, etc.).

SoFiMaN · 26-03-2007, 12:27 PM

At Tickets template or General (header) or which ?

supportskins · 26-03-2007, 02:15 PM

To change fonts for the helpdesk, you can simply edit the clientcss template.

SoFiMaN · 26-03-2007, 03:18 PM

Worked perfectly for client side, but anyway to do the same for staff side ?

supportskins · 26-03-2007, 06:25 PM

To edit the staff side you will have to edit the PHP or the .tpl files. Your PHP files would be encoded if you are on a leased license.

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SoFiMaN Offline Member Posts: 35 Join Date: Nov 2005	HTML Staff reply - 26-03-2007, 12:39 AM Hello, I am interested to know how to change the emails being sent to clients to like those HTML emails http://www.2and2.net/files/460716eac0e5a.jpg Also, how to change the tickets font (client & staff side) ? Thanks. Mostafa Abaza http://www.AD4Host.ae

SoFiMaN Offline Member Posts: 35 Join Date: Nov 2005	26-03-2007, 02:10 AM Hello, thanks for the reply Jamie .. but is there anyway to find this HTML code at the pic above ? as I see it at many sites who use kayako as a helpdesk (so it might be somewhere at kayako?) Mostafa Abaza http://www.AD4Host.ae

SoFiMaN Offline Member Posts: 35 Join Date: Nov 2005	26-03-2007, 02:36 AM Well, if its already there why its not being sent ? as the current emails are sent just like this (Text) : Ticket Details =================== Ticket ID: Department: Priority: Status: Mostafa Abaza http://www.AD4Host.ae

SoFiMaN Offline Member Posts: 35 Join Date: Nov 2005	26-03-2007, 04:20 AM No! thats what I am asking actually. I've tried changing the "Post Text Conversion" from Strip tags to HTML Entities, but still recieve the text emails ! Mostafa Abaza http://www.AD4Host.ae Last edited by SoFiMaN; 26-03-2007 at 08:25 AM.. Reason: Tried it

SoFiMaN Offline Member Posts: 35 Join Date: Nov 2005	26-03-2007, 12:17 PM Many thanks supportskins and Jamie, it worked fine now But still the other question, how to change the tickets font (client & staff side) ? Mostafa Abaza http://www.AD4Host.ae

SoFiMaN Offline Member Posts: 35 Join Date: Nov 2005	26-03-2007, 12:27 PM At Tickets template or General (header) or which ? Mostafa Abaza http://www.AD4Host.ae

supportskins Offline Senior Member Posts: 3,956 Join Date: Aug 2006 Location: Mumbai, India	26-03-2007, 02:15 PM To change fonts for the helpdesk, you can simply edit the clientcss template. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

SoFiMaN Offline Member Posts: 35 Join Date: Nov 2005	26-03-2007, 03:18 PM Worked perfectly for client side, but anyway to do the same for staff side ? Mostafa Abaza http://www.AD4Host.ae

supportskins Offline Senior Member Posts: 3,956 Join Date: Aug 2006 Location: Mumbai, India	26-03-2007, 06:25 PM To edit the staff side you will have to edit the PHP or the .tpl files. Your PHP files would be encoded if you are on a leased license. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/