I need to add message along with the Auto responder text - Kayako

aparnav

I need to add message along with the Auto responder text. We have purchase license copy and asked support 3-4 times for help but they could not provide proper solution for filename.

If any one knows please help me.

**Jamie Edwards** · 21-01-2008, 08:35 AM

Hi Aparnav,

Simply edit the email_autoresponder template via the Admin CP -> Templates -> Tickets -> email_autoresponder.

Please could you let me know of your ticket ID so I can find why you weren't given clear direction?

aparnav · 22-01-2008, 10:31 AM

I have tried to update email_autoresponder page but i can see same autoresponder text.I have copied <{$language[articketid]}><{$ticket[fticketid]}> text above ticketid Ticket ID: OGO-908706 but it shows only once. Means no changes are reflected.
Please provide the page name for adding message ASAP.

**Jamie Edwards** · 22-01-2008, 10:35 AM

Hi aparnav,

After editing the template, rebuild your cache by emptying the cache folder of where SupportSuite is installed. Delete all files, except index.htm.

supportskins · 22-01-2008, 12:18 PM

Or you can simply run the URL

Code:

http://www.yourdomain.com/path_to_support/staff/index.php?_ca=rebuildcache

in the browser

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aparnav Offline New Member Posts: 3 Join Date: Jan 2008	I need to add message along with the Auto responder text - 21-01-2008, 06:02 AM I need to add message along with the Auto responder text. We have purchase license copy and asked support 3-4 times for help but they could not provide proper solution for filename. If any one knows please help me.

aparnav Offline New Member Posts: 3 Join Date: Jan 2008	22-01-2008, 10:31 AM I have tried to update email_autoresponder page but i can see same autoresponder text.I have copied <{$language[articketid]}><{$ticket[fticketid]}> text above ticketid Ticket ID: OGO-908706 but it shows only once. Means no changes are reflected. Please provide the page name for adding message ASAP.

supportskins Offline Senior Member Posts: 3,956 Join Date: Aug 2006 Location: Mumbai, India	22-01-2008, 12:18 PM Or you can simply run the URL Code: http://www.yourdomain.com/path_to_support/staff/index.php?_ca=rebuildcache in the browser Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/